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Team Lead- BPO Operations (Customer Service-International Chat Process

Team Lead- BPO Operations (Customer Service-International Chat Process

24 7 ai

5 - 10 years

5 - 7 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Team Management Customer Service KPI International Chat Process Attrition Performance Management People Management Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications: Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls/chats Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product

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24 7 ai

www.247.ai/

Software Development

San Jose California

10001 Employees

307 Jobs

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Bradley J. Billing

Chief Executive Officer
Randy Wootton

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Perry S. Pua

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Team Lead- BPO Operations (Customer Service-International Chat Process

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

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