Team Lead - Application Maintenance and Support

Your role will be as an Application Maintenance and Support Team Lead at Atlas Copco's Compressor Technique Service (CTS) division. You will be responsible for leading the Application Maintenance and Support team for the Wings CRM system developed on Microsoft Dynamics. Your main objective is to ensure the smooth operation and continuous improvement of our applications, which play a significant role in our Service to Close business processes worldwide. Your leadership will drive initiatives focused on modernizing our IT landscape, enhancing customer satisfaction, and providing a 360-degree view of our customers. Your responsibilities will include leading and mentoring a high-performing application support team, monitoring system performance, implementing processes to maximize uptime and efficiency, identifying and mitigating risks associated with application performance, conducting training sessions, producing comprehensive documentation, building strong relationships with stakeholders, and spearheading continuous improvement initiatives to enhance operational efficiency and customer engagement. To excel in this role, you should possess a university degree in Computer Science, Information Technology, or a related field, along with at least 8 years of experience in application support or IT operations, including a minimum of 2 years in a leadership role. Strong problem-solving skills, excellent communication abilities, fluency in English, and familiarity with Atlas Copco Group entities are desirable qualifications. In return for your contributions, Atlas Copco offers competitive compensation, comprehensive health and wellness benefits, professional development opportunities, flexible working arrangements, a collaborative and diverse work culture, and the chance to work on groundbreaking projects that shape the future of technology. The job location for this position is Hinjewadi, Pune, with a hybrid working model that allows a balanced mix of remote work and on-site presence at Atlas Copco facilities in Pune. For more information, you can contact the Talent Acquisition Team led by Shreya Pore. Join Atlas Copco and embark on a fulfilling career journey where your talents are valued, and together, we can create a better future through innovation and collaboration.,