Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
1 - 6 years
2 - 4 Lacs
Navi Mumbai
Work from Office
What will I be delivering? Assist Operations Manager in ensuring projects are timely and accurately audited. Effectively communicating brief to auditors. Use internal software to manage progress of projects/tasks. Assist in auditing automatic detections of sponsors in TV broadcast and Social Media content using our bespoke software. QC projects for overall quality and advise on errors and omissions. Assist Operations Manager in the coordination of the workloads of the team, monitoring individual schedules, making sure all projects are allocated and resourced effectively. Monitoring resourcing levels within the team, ensuring that the Operations Manager is made aware of any issues. Assist Operations Manager in identifying potential training needs of staff. Assist Operations Manager in training existing/new team members. Using experience to liaise with internal clients, advising on best practice and assisting with problem solving. To maintain excellent record administration so as to have an accurate log of work carried out as part of the service With support, carrying out skills assessment of auditors. With support, carry out line management duties (including performance management, resource management, talent management and team communications) and through behavior and attitude, establish the standards required by the team. What do I need to bring with me? Fluent in English (written and spoken). Strong numerical skills. Excellent attention to detail Work well within a team, ability to fit in with colleagues from all backgrounds. Be able to work accurately in a fast-paced environment. Good communication skills Ability to work independently but confident enough to ask questions. Ability to manage own workload and deadlines High level of proficiency with MS Office, especially Excel
Posted 2 months ago
1 - 2 years
2 - 3 Lacs
Mumbai Suburban
Work from Office
We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for MALAD. This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic. Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com
Posted 2 months ago
2 - 7 years
5 - 8 Lacs
Nagpur
Work from Office
1)Grow Distribution and Market share in the assigned area 2)Identify and recruit the sales team to align and drive business in the market. 3)Visibility Accountability through SOUND BOX, EDC Sale NOTE- 1.NAGPUR CANDIDATES WITH SALES EXPS CAN AAPLY. Required Candidate profile Team Lead-Sales NAGPUR 1)Preferred Candidates from Direct Sales, B2C, Telecom, FMGC, Fintech or Device sales domain will be preferred. 2)The role will have 15-20 field executives as direct reports. Perks and benefits Incentive+ Petrol allowance+ Medical Insurance
Posted 2 months ago
4 - 7 years
5 - 8 Lacs
Bengaluru
Work from Office
Designation: Team Leader/SME Location: Bangalore Years of experience:4 years of International voice process NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation call Hr aditi@7795311459 call indu@7848820046 call Ruth@9590520040 call hr Kavya@7849020010
Posted 2 months ago
3 - 7 years
3 - 5 Lacs
Nagpur
Work from Office
Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance Required Candidate profile Prior exp in healthcare in Claims process Experience:Minimum3 yearsin a BPO Healthcare process, with at least1 year as a Team Lead.
Posted 2 months ago
6 - 10 years
6 - 9 Lacs
Tiruchirapalli
Work from Office
We are currently seeking an Team Lead for EM Medical Coding at Vee Healthtek,Trichy. Job Description: - Must have over 7 years of experience in EM Medical Coding - Specialization in EM Medical Coding - Experience of 7+ years on EM - Designation: Team Lead - Location: Trichy (Work from office) - Salary: 75K CTC Maximum based on the experience and interview outcome and looking for immediate joiners. Note: A minimum of two years of experience in a team leadership position, along with substantial experience in client management. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek
Posted 2 months ago
3 - 5 years
3 - 5 Lacs
Chennai, Tiruchirapalli, Bengaluru
Work from Office
We are currently seeking for ED Facility QA Medical Coding at Vee Healthtek. Job Description: - Must have over 3 years of experience in ED Facility Medical Coding - Specialization in ED Facility Medical Coding - Experience of 3+ years on ED Facility - Designation: Quality Analyst - Location: Chennai/Bangalore/Trichy (Work from office) - Salary: 42K CTC Maximum based on the experience and interview outcome Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek
Posted 2 months ago
8 - 13 years
7 - 12 Lacs
Tiruchirapalli, Bengaluru
Work from Office
We are currently seeking an Assistant Manager/Team Lead for Surgery/EM Medical Coding at Vee Healthtek,Trichy. Job Description: - Must have over 8 years of experience in Medical Coding - Specialization in Surgery/EM Medical Coding - Experience of 8+ years on Surgery/EM - Designation: Assistant Manager/ Team Lead - Location: Trichy (Work from office) Candidates must have experience in team handling, with a minimum of 3 years in team management, excellent communication skills, and client management abilities. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek
Posted 2 months ago
1 - 3 years
2 - 3 Lacs
Gandhinagar, Ahmedabad
Work from Office
Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.
Posted 2 months ago
2 - 5 years
4 - 8 Lacs
Mumbai
Work from Office
About The Role Job TitlePM LocationMumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance Key responsibilities include: Maintain working knowledge of various internal processes including KOPs, Local Regulations & Guidelines. Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local) Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits. Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full. Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development. Provide leadership support, guidance and coaching to the team. Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. Work in a high-pressure and time-sensitive environment. Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores. Work as the process owner and ensure end to end management of all activities associated with the process. Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue. Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 6 to 9 years' experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls Work closely with other internal teams to ensure top of the line service to Clients. Prioritize tasks and ensure adherence to timelines for completion of activities Initiate and lead change management initiatives within the team. Ensure structured upward & downward communication Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues. Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients. Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification. Review complex KYC cases and ensure appropriate escalation to internal teams such as AML. You will be an individual contributor as a part of a team with a predetermined focused scope of work. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc
Posted 2 months ago
2 - 5 years
4 - 8 Lacs
Mumbai
Work from Office
About The Role Job TitlePM LocationMumbai Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance Key responsibilities include: Maintain working knowledge of various internal processes including KOPs, Local Regulations & Guidelines. Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local) Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits. Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full. Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development. Provide leadership support, guidance and coaching to the team. Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. Work in a high-pressure and time-sensitive environment. Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores. Work as the process owner and ensure end to end management of all activities associated with the process. Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue. Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 6 to 9 years' experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls Work closely with other internal teams to ensure top of the line service to Clients. Prioritize tasks and ensure adherence to timelines for completion of activities Initiate and lead change management initiatives within the team. Ensure structured upward & downward communication Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues. Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients. Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification. Review complex KYC cases and ensure appropriate escalation to internal teams such as AML. You will be an individual contributor as a part of a team with a predetermined focused scope of work. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
Posted 2 months ago
2 - 5 years
4 - 8 Lacs
Pune
Work from Office
About The Role Job TitlePM LocationPune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance Key responsibilities include: Maintain working knowledge of various internal processes including KOPs, Local Regulations & Guidelines. Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local) Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits. Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full. Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development. Provide leadership support, guidance and coaching to the team. Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. Work in a high-pressure and time-sensitive environment. Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores. Work as the process owner and ensure end to end management of all activities associated with the process. Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue. Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 6 to 9 years' experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls Work closely with other internal teams to ensure top of the line service to Clients. Prioritize tasks and ensure adherence to timelines for completion of activities Initiate and lead change management initiatives within the team. Ensure structured upward & downward communication Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues. Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients. Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification. Review complex KYC cases and ensure appropriate escalation to internal teams such as AML. You will be an individual contributor as a part of a team with a predetermined focused scope of work. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc
Posted 2 months ago
3 - 8 years
5 - 8 Lacs
Hyderabad, Pune
Work from Office
Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution: Strive for first-contact resolution whenever possible. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies: Follow Microsoft’s support policies and guidelines. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010
Posted 3 months ago
2 - 7 years
5 - 8 Lacs
Bengaluru
Work from Office
Designation: Team Leader/SME Location: Bangalore Years of experience:2 years of International voice process NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation call Hr aditi@7795311459 call hr Kavya@7849020010 call hr indu@7848820046
Posted 3 months ago
2 - 7 years
3 - 4 Lacs
Gurugram
Work from Office
Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow
Posted 3 months ago
2 - 7 years
3 - 6 Lacs
Chennai
Work from Office
Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Candidate should be fluent to speak in Kannada & Malayalam language Interested can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna
Posted 3 months ago
1 - 3 years
2 - 3 Lacs
Hyderabad
Work from Office
We're seeking an experienced and passionate Chess Coach to lead our chess program. The ideal candidate will have a strong background in chess, excellent teaching skills, and the ability to inspire and motivate students of all ages and skill levels. *Key Responsibilities:* 1. *Teach chess fundamentals*: Develop and deliver lesson plans that cover basic to advanced chess concepts. 2. *Assess student progress*: Evaluate students' skills, identify areas for improvement, and provide constructive feedback. 3. *Create engaging lesson plans*: Design interactive and challenging lessons that cater to different learning styles. 4. *Prepare students for tournaments*: Train students for local, national, or international chess tournaments. 5. *Foster a positive learning environment*: Encourage sportsmanship, teamwork, and a growth mindset. *Requirements:* 1. *Chess expertise*: Strong knowledge of chess strategies, tactics, and openings. 2. *Patience and enthusiasm*: Ability to motivate and inspire students. 3. *Strong communication skills*: Effective communication with students and staff. 4. *Well manned:* behaving good with well manners with studs. *Preferred Qualifications:* 1. *Tournament experience*: Participation in chess tournaments as a player or coach. 2. *Curriculum development*: Experience in creating chess curricula or lesson plans. *What We Offer:* 1. *Competitive compensation*: Salary with performance bonus based on kid's progress. If experienced in chess salary will be 25k - 30k If fresher 15k - 18k 2. *Opportunities for growth*: Professional development and opportunities to advance. 3. *Dynamic work environment*: Collaborative and supportive team.
Posted 3 months ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39817 Jobs | Dublin
Wipro
19388 Jobs | Bengaluru
Accenture in India
15458 Jobs | Dublin 2
EY
14907 Jobs | London
Uplers
11185 Jobs | Ahmedabad
Amazon
10459 Jobs | Seattle,WA
IBM
9256 Jobs | Armonk
Oracle
9226 Jobs | Redwood City
Accenture services Pvt Ltd
7971 Jobs |
Capgemini
7704 Jobs | Paris,France