611 Team Coaching Jobs - Page 7

Hiring for Reputed Client! Position: Team Leader International Voice Process Shift: US Shift Qualification: Graduation Mandate Experience: Min 1 Year as Team Leader Salary: Attractive Salary Location: Gurgaon & Bangalore Call Noor : 8951992036

-Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) -Client and organizational targets -Identify low performers and create performance improvement plans -Provide timely feedback and conduct performance review.

Experience playing the Scrum Master role for at least two years for a software development team apart from other relevant experience in software development sector At least 8 years of experience in Software services or product development Excellent skills and knowledge of servant leadership , facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Experience of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, support etc.) Experience being Scrum Master in a variety of contexts (d...

Manage 15–20 associates, drive performance, ensure smooth operations, and deliver top-notch customer satisfaction UK Insurance process preferred Should have knowledge of operations Metrics Voice process Experience is Must Contact- 9311035462 (Aman)

Central Processing Unit Customer De-Duplication Activity Champion INTERNAL USAGE No of Vacancies Reports to Manager - SM Is a Team leader Y/N Team Size Grade Officer / AM / DM Business Retail Banking Department Retail Operations Sub - Department Central Processing Unit Location Airoli About Department Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquirin...

JD 811 CEC Trainer Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Can identify Training needs based on call evaluation/ gap in product an...

We are looking for a skilled Oracle Apps Finance Functional professional with 5-11 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in Oracle Apps Finance Functional and be available to start immediately. Roles and Responsibility Manage and implement Oracle Apps Finance Functional solutions. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for Oracle Apps Finance Functional projects. Provide training and support to end-users on Oracle Apps Finance Functional applications. Troubleshoot and resolve issues related to Oracle Apps Finance Functional. Ensure comp...

Location: E-City BLR Work Timing: UK Shift (12:30 PM to 9:30 PM or 1:30 PM to 10:30 PM) Work Mode: Work from Office (5 Days per week from office) immediate Joiner Role. Team Leader Operations Role To lead a team of 15 including Pensions Calculations Analysts, Senior Process Executives and Process executives, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department. Business Function EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standa...

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards....

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Lead & develop high-performing sales team * Coach & mentor team members for success * Getting their targets done

As a passionate and experienced physical education teacher, your role will involve teaching PE classes to students and coaching the varsity track and field team. Your responsibilities will include: - Developing and implementing an engaging physical education curriculum aligned with state/district standards - Instructing students in a variety of sports, fitness, and recreational activities - Coaching and leading the varsity track and field team, including organizing practices, meets, and team development - Collaborating with other faculty to integrate physical activity across the curriculum - Maintaining a safe and inclusive learning environment Preferred qualifications for this position incl...

As a Senior Technical Architect with Azure knowledge at Capgemini Engineering, you will be a part of a global team that focuses on engineering services for innovative companies across various industries. Your role will involve leading and contributing to the build of scalable platforms on Azure, receiving design authority inputs, deriving detailed designs, overseeing technical implementation, and engaging directly with clients to ensure their requirements are met. **Key Responsibilities:** - Lead and Contribute: Lead and contribute to the build of the scalable Platform on Azure. - Design Authority Inputs: Receive Design Authority inputs and principles to build the GPT Platform Architecture. ...

Greetings from Access Healthcare We are hiring Group Leaders for HCC coding. Experience: - 5+ years Designation: - Group Leader Location:- Chennai Shift : - General shift Speciality: - HCC coding. Job description: Able to deliver SLAS Create and maintain all process documentation and update it on a timely basis\ Manage operations through end-to-end volume planning, process document review and root cause analysis Assist with new team member training and ramp monitoring Ensure Attrition and Shrinkage targets are met Review overall staff performance Manage process KPI, Dashboards and metrics. Qualifications: Experience in HCC Coding is preferred Flexible to work in shifts Certified Professional...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First...

Key Responsibilities :- 1-Team Supervision:- Lead, mentor, and manage a team of telecaller's handling outbound calls for renewals. Conduct regular performance reviews and coaching sessions to enhance productivity and sales quality. Responsible for convincing the customers to renew the policy, port the policy and closing the lead. Ensure the team meets or exceeds individual and group targets ( daily ,weekly ,monthly). Handling the entire Renewals team of 10 people maximum. 2-Sales & Process Management :- Monitor call quality and customer interactions to ensure high standards of Service providing and maintaining compliance. Guide team members in effective pitching terms to existing customers h...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Job Title: Sales Team Leader Company: Everest Fleet Pvt. Ltd. Location: Thane Salary Range: 3.0 LPA 4.5 LPA About the Company Everest Fleet Pvt Ltd, founded in October 2016, is a leading fleet management company with 20,000+ cars operating on UBER across Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Kolkata, and Chennai. We are one of the top players in the fleet market, known for operational excellence and customer satisfaction. Role Overview We are seeking a motivated and dynamic Sales Team Leader to drive sales operations, manage a team, and ensure targets are consistently met. The candidate should have strong leadership qualities, hands-on sales experience, and the ability to motivate and g...

Role & responsibilities Lead, motivate, and guide a team of credit card sales executives . Plan and allocate daily/weekly sales targets and monitor team performance. Conduct regular field visits with the team for feet-on-street sales and roadshows at corporate offices . Support team members in telecalling and closing high-value deals. Train and mentor the team to improve product knowledge, communication, and selling techniques. Track daily leads, conversions, and prepare regular sales reports for management. Handle customer queries or escalations promptly and professionally. Ensure adherence to compliance, process guidelines, and quality standards. Preferred candidate profile Minimum 13 year...

About The Role : Technology Management Lead LocationPune / Bangalore Application Infrastructure Engineering Director Global Technology Infrastructure (GTI) provides Technology infrastructure, Shared Services, Platforms and capability across the entire bank. Within GTI , the Application Infrastructure group is responsible for delivering several strategic, mission critical platforms and products that support our bank-wide application ecosystem incorporating our Database, PaaS, Messaging, Web Hosting, SAP infra, Grid computing and Analytics platform capabilities. App Infra is responsible for the Product Management of these platforms including Engineering, Operating and Architecting the roadmaps...