242 Team Coaching Jobs - Page 9

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Strong Team Handling Exp. Must know KPI's like CSAT/NPS/AHT US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Bangalore Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Thane Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details

These are some key responsibilities of a sales head: Developing and implementing sales strategies A sales head is responsible for creating strategies that align with a company's goals and objectives. This includes identifying potential new markets and opportunities, analyzing trends and data and creating sales plans to increase revenue. Setting sales targets and monitoring performance A sales headsets targets for their team and monitors their performance to ensure they achieve their goals. This includes analyzing sales data, providing regular feedback to the team and making necessary plan adjustments. Managing and motivating the sales teamA sales head manages and motivates their team to achieve their individual and team goals. This includes recruiting, training and coaching the team, providing ongoing support and creating a positive work environment that fosters teamwork and collaboration. Building and maintaining customer relationships A sales head builds and maintains relationships with key customers. This involves understanding their needs and preferences, addressing their concerns and providing excellent customer service to ensure satisfaction. Analyzing market trends and competitor activity A sales head is responsible for staying up to date on market trends and competitor activity. This includes analysing market data, conducting research and using this information to make informed sales decisions. Collaborating with other departments These individuals collaborate with other departments, such as marketing and product development, to ensure a coordinated approach to sales and company strategies. This includes sharing market insights, customer feedback and other relevant information to support organisational goals. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) >To Apply for above Job Role ( Bangalore )Type : Job Code # 259

Hiring for multiple positions. Team Leader - Upto 10 LPA Quality Analyst - Upto 14 LPA Manager - Upto 22 LPA US Voice Process 5 days working 1 Side cab we need immediate joiners only who are not working. Call or Whatsapp Sama @ 97960 00905

1+ years of experience into BPO Outbound/Inbound sales as Team leader can apply Must have worked in sales process, preferably in call centre/credit cards sales. To communicate information in a timely, accurate and understanding manner to all sales team members Track and accurately update operational performance files for sales agents on a weekly basis. Manage and drive sales team target and performance Dive sales teams performance on systems and all metrics in accordance to the contractual obligation Ensure regular feedback is given to sales agents with regards to action plans that have been set. Should have good knowledge on all operation matrix KRA and KPIS

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Job Title:Team Lead Experience4-5 Years Location:Chennai : Team Lead Position2 nos. Experience4-5 Years Budget3.5 - 5 LPA

Design &deliver comprehensive training programs for new hires and existing team members. Provide coaching and support to improve individual& team performance. Ensure alignment of training initiatives with business objectives and compliance standards.

>Lead, manage, and motivate a team to achieve performance targets and service level agreements. >Handle and resolve team conflicts professionally while maintaining team cohesion. >Provide coaching, feedback, and performance reviews to team members

Sharpassets is hiring a Business Development Manager Team Lead in Noida. Must have 2+ years of experience in real estate or business development, strong leadership skills, and a proven sales record. Knowledge of the Noida/NCR market is a plus. Annual bonus Performance bonus Referral bonus

Require a Team Lead with at least 5 years of overall experience and 2-3 years of experience as Team Lead.

Opening for Team Leader- Domestic Process: Company Type: Matrimony & Matchmaking Service (Work from office) Details : Location : Hazratganj, Lucknow Experience : Min 2 years as a TL, SME, or Manager in the operations and B2C sales Dept. (Must have on-paper experience) Shifts : 9 Hrs, Day Working days: 5 Roles and Responsibilities: You will be responsible for handling the team of Product advisors (Telesales Agents). These agents are responsible for the renewal of Subscriptions, closing the leads, and selling the subscription packages to existing customers. Manage and drive sales team targets and performance. Develop the sales team through coaching and training and identifying skills gaps Should have knowledge of Data Analysis, Reports management, and sales target oriented. Responsible for achieving daily and monthly collection targets for the team Skills and Experience Required: Should be able to manage daily shrinkage and control Attrition Should know people management and Team Management Should be aware of KPI and KRA. Handled 10 to 15 agents in a batch (Preferable). ** ALL Interview Walk IN at Lucknow office ** Connect with us (11 AM - 6:30 PM): Call HR Kajal: 7207089881 You can also share your CV with Contact@onekee.in .

Greetings from Global Healthcare Billing Private Limited - CHENNAI Hiring for Medical Coding Trainer!!!!!! We are seeking an experienced and passionate Medical Coding Trainer to join our team. The ideal candidate will have in-depth knowledge and hands-on experience in Radiology, Interventional Radiology (IVR), and Surgery Coding , and a strong ability to train and mentor aspiring coders. Key Responsibilities: Deliver comprehensive training sessions on Radiology, IVR, and Surgery coding. Develop and update training materials, assessments, and coding exercises. Evaluate trainee performance and provide constructive feedback. Stay updated with the latest coding guidelines (CPT, ICD-10-CM, HCPCS). Support certification preparation (e.g., CPC, CIRCC, CCS). Requirements: Minimum 6 years of experience in medical coding with specialization in Radiology, IVR, and Surgery .(Must have trained in current Organization) Certified Professional Coder (CPC), CIRCC, or equivalent certification preferred. Prior experience in training or mentoring is highly desirable. Strong communication and presentation skills. Detail-oriented with a passion for teaching and knowledge sharing. Interested candidate kindly share your resume on the below contact details BHAVANA HR - 89258 08595

There is an vacancy as an Team Leader with one of our reputed Education Industry Experienced Required: 3 to 4yrs Location: Santacruz Salary: 60k to 70k Supervise and support the tele counselling team to achieve admissions targets.

Hiring TL for voice and non-voice processes for a leading BPO. Must have on the papers team handling experience. Must be well versed with AHT, Attrition, Shrinkage, Quality, CSAT Should be good with reporting and analytical skills

Job Title: Inside Sales Team leader/Assistant manager Work Location: Pune Previous experience: 3-4 years of experience in leading Inside sales, account management, or business development. Shifts: US Shifts Job Overview: The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team performance. Additionally, the Team Leader will own the budget for the respective region and territories, manage Accounts Receivable (AR) due on accounts, and analyze performance, including corrective actions for lost accounts or underperformance. The role also requires strong technical sales skills to effectively communicate and sell complex products/services to customers Roles And Responsibilities Team Leadership & Performance Management: Lead, mentor, and develop a team of Inside Sales Associates, ensuring they meet sales targets, maintain strong customer relationships, and adhere to company standards. Set clear expectations for team performance, implementing corrective actions and training initiatives to drive both individual and team success. Foster a collaborative and high-performing culture, providing regular feedback, coaching, and mentoring. Conduct performance evaluations and identify growth opportunities for team members through structured development programs. Driving Sales Campaigns: Lead and execute sales campaigns within the assigned region, collaborating with the team to implement strategies that drive revenue and growth. Account & Pipeline Management: Oversee and support the team in managing assigned accounts, ensuring that each account is touched quarterly for relationship-building and account growth. AR Management: Ensure proper follow-up and management of Accounts Receivable (AR) due on accounts, coordinating with the finance team to resolve payment issues promptly. Stakeholder Collaboration: Act as the key liaison between the inside sales team, branches, and field representatives, ensuring alignment of sales strategies and optimizing customer engagement. Customer-Centric Approach: Guide the team to provide exceptional service, foster long-term relationships with customers, and proactively address their evolving needs. Ability to handle customer escalations and resolve conflicts in a calm, professional manner. Lost Reason Analysis & Corrective Actions: Analyze lost sales or account closures, identify key reasons for losses, and implement corrective actions to improve retention, reduce churn, and enhance conversion rates. Process Improvement & Strategy Execution: Identify opportunities for process improvement, introduce best practices, and ensure the execution of sales strategies to achieve team and organizational goals. Project Participation: Actively engage in cross-functional projects that contribute to team performance improvements and alignment with business objectives. CRM & Reporting: Ensure accurate tracking of sales activities, customer interactions, and team progress through CRM tools, providing regular updates and performance reports to leadership. Technical Sales Skills: Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Provide insights into how the products/services can meet specific customer needs and solve challenges. Collaborate with technical teams for product demonstrations, customized solutions, and resolving complex customer queries. Conflict Resolution & Problem-Solving: Strong problem-solving skills to address challenges effectively and provide actionable solutions, both for the team and customers. Skills Required Proven experience in inside sales, account management, or business development. Strong leadership and team management skills, with the ability to coach and motivate a diverse team. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively. Ability to drive and manage sales campaigns, aligning with overall business objectives. Experience in performance management, including identifying areas of improvement and implementing corrective actions. Proficiency in CRM software and MS Office. Ability to work in a fast-paced, target-driven environment. Strong problem-solving abilities and a customer-focused mindset. Knowledge of environmental science and waste management is a plus. Strong technical sales skills and understanding of the products/services being sold. High integrity, strong work ethic, and results-driven approach. Qualifications & Skills: Bachelor's degree or equivalent experience in sales or a related field. If you are interested, kindly share your profile with us at ramayanam.himaja@cleanharbors.com

Roles and Responsibilities Manage sales team performance, ensuring targets are met through effective coaching, training, and feedback. Oversee daily operations on the floor to minimize shrinkage and attrition rates. Develop strategies to improve customer satisfaction (CSAT) scores by monitoring KPIs such as AHT, CSAT, LG. Ensure timely completion of tasks related to SLA management, including call monitoring and reporting. Foster a positive work environment that encourages team motivation, collaboration, and goal achievement. Desired Candidate Profile 1-6 years of experience in BPO/call center industry with expertise in sales team leading or similar role. Strong understanding of key performance indicators (KPIs) such as AHT, LG, CSAT, SLA Management, Target Achievement etc. . Excellent communication skills for effective floor management, team handling & team leading. Interested candidates reach me on this : rozy.rozy1@teleperformancedibs.com

Job Title: TEAM LEADER-SECRETARIAL Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary Educational Qualification Skills Goal-oriented with a results-driven desire for success Experience

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for TL - TEAM LEADER to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

Organize and manage a team of 7-8 executives Collect success metrics and prepare reports to identify work accomplishments of the team. Train team on various process strategies Performance review & feedback Call or whats app on 8076758333 Required Candidate profile Prior Knowledge / Experience on an E-commerce platform. Ensure objectives are achieved in given time frames. Strong Email handling skills Minimum 60 % in 10th , 12th and Graduation Personal Laptop

A Mobikwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, Mobikwik . This role involves ensuring compliance with regulations, implementing operational efficiencies, and driving the team's performance in a fast-paced environment. Key Responsibilities: Team Leadership: Manage and motivate a team, providing direction, coaching, and mentorship. VKYC Operations: Oversee the team's VKYC procedures, ensuring accuracy and compliance with regulations. Process Improvement: Identify and implement process improvements, including automation and operational efficiencies. Data Analysis: Analyze data to forecast trends, identify areas for improvement, and make informed decisions. Collaboration: Work with other teams, including product and business development, to improve the member onboarding experience. Goal Setting & KPI Management: Define and track key performance indicators (KPIs) to measure team performance and progress. Stakeholder Management: Build and maintain relationships with various stakeholders, both internally and externally. Skills and Experience: Leadership: Proven ability to lead and manage teams in high-pressure, fast-paced environments, including two years of experience overseeing inbound operations with strong knowledge of related KRAs and KPIs. VKYC Expertise: Strong knowledge of VKYC processes, regulations, and best practices, particularly within the financial services sector. Data Analysis: Proficiency in data analysis and interpretation, with strong Excel skills. Problem-Solving: Ability to identify and solve complex problems creatively, and handle ambiguous situations. Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Technical Skills: Comfortable with technology and digital tools, and adaptable to change.

Greetings from CorroHealth! We are hiring Associate Director for our Training Team HCC Medical Coding Team. Location: Noida Experience: 15+ Years Current Designation should be a DGM or above Work From Office We are seeking a highly skilled and experienced Associate Director/Director- Training Medical Coding professional to join our team in Hyderabad location. The ideal candidate will have over 15 years of experience in medical coding, especially into HCC Specialty, with a proven track record of managing large teams. The candidate should have strong leadership capabilities, client & training team handling experience, and a deep understanding of the healthcare and medical coding industry. Role Description: A Coding domain expert with AAPC/AHIMA certification who will be responsible for delivering Business Impact by improving coding knowledge, providing SME support to business, solving problems, cross trainings and driving changes within the coding organization. He/she should be able to demonstrate strong knowledge of coding guidelines pertaining to various scopes of work like ICD-10, HCC. Also, should be able to manage training program strategically across various coding scopes, create modules and ensure a continuous learning process. He/she will ensure alignment of all Training initiatives with the coding COE and help implement a culture of continuous improvement through "leading by example" and facilitating delivery of business impact/results through mentoring and coaching. The successful candidate would be required to showcase the benefits of Continuous improvement in knowledge to further build and strengthen the coding COE. Build content for New Hires that addresses client, business and account requirement in terms of knowledge and application of knowledge in delivering better outcomes. Continuous updation of Training topics that address the business gaps, challenges and escalations. Quaterly review of training content and sign-off by Account Leaders to drive common goals. Building a team of SME within Training across functions and specialities. Work with Business Leaders and ensure training captures key levers that drives the customers business. Drive basic hygiene within training batches and training team to ensure team and content remains updated. Build teams with excellent domain expertise and grow teams to higher numbers along with expansion of clients. Interested candidates kindly share your resume durgadevi.chandrasekaran@corrohealth.com Durga HR - 8248059972