241 Team Coaching Jobs - Page 8

Role: Team Leader BPO Skill: Know how to drive in NPS, CSAT, team handling,Attrition, Shrinkage, SLA Location: Bangalore Experience: Minimum 1 year as a Team Leader Qualification: Graduate Shift: US Shift Work From Office Both Side cab 5 days working For more info connect with Arwa @9028104448

Role & responsibilities Job description: Business development executive Company name: Guru Education Pvt. Ltd. Sales executive will a crucial role in driving the sales . They will be responsible for identifying potential customers, showcasing our franchise and closing deals . Ability to build relationships understands customers needs , and provide exceptional customer service will be keys to your success in this role ... Responsibilities 1. Build strong customers relationships on customer side 2. Showcase franchise features and benefits 3. Achieve sales target with effective strategies 4. Generate leades via networking , refrals and marketing 5. Customize properties recumendation to customers needs 6. Efficiently negotiation and close the deal 7. Stay informed on market needs 8. Maintain accurate sales records Requirement 1. Outstanding communication and negotiation skills 2. Client relationship and building ability 3. Proven result in meetings 4. Strong problem solving skills 6. Enthusiastic and passionate about the work Experience: Year or fresher Education: bachelors degree Location : pune Type of industry: Education Number of vacancies : 10 Contact no: 8459417495 Contact person: rutuja shrinath Address : Guru Education India Pvt Ltd Office no 204 2nd floor, Amanora Apex ,Opposite Magarpatta City, Amanora Park Town, Hadapsar, Pune, Maharashtra 411028 Preferred candidate profile

Greetings from NTT DATA, Roles &Responsibilities of this position are: Supervises team ensuring highest quality of service is provided to clients. Monitors performance of team and reports results and issues to higher-level leadership. Assists team with escalated client or account issues. Manages the hiring, staffing, and maintaining of a diverse and effective workforce. Responsible for career development / planning, performance and pay discussions of team members. Interacts with clients and internal departments to resolve issues. Leads staff to complete assignments using established guidelines, policies, and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Compiles and analyzes data to identify trends for root cause analysis. Metrics Management - Data driven approach towards Metric Management and ensure the assigned team members meet their desired level of performance on all metrics. Skills Required Role: Team Lead - Claims Adjudication Skill: Claims Adjudication (US Healthcare Process) Work Location: Chennai Solid communication skills. Solid analytical / problem solving skills. Ability to make quick decisions and agility to implement action items in expedited time frame. Strong MS Office skill set to perform reporting duties. Interested candidate please share me your resume to Ganga.Venkatasamy@nttdata.com

Key Responsibilities: Act as the go-to expert on insurance products, sales techniques, and compliance. Lead and mentor a team of sales agents to achieve performance targets. Execute and optimize cold calling campaigns to generate qualified leads. Provide training, coaching, and performance feedback to improve team effectiveness. Analyze sales data and market trends to support strategy development. Requirements: 3+ years of experience in sales, preferably in insurance. Proven experience in cold calling and converting leads. Prior team leading or supervisory experience is essential. Excellent communication, leadership, and problem-solving skills. Deep understanding of insurance products and industry regulations.

We are currently seeking an Assistant Manager ED/EM Medical Coding at Vee Healthtek. Job Description: - Must have over 8 years of experience in Medical Coding - Specialization in ED/EM Medical Coding - Experience of 8+ years on ED/EM - Designation: Assistant Manager - Location: Bangalore (Work from office) Candidates must have experience in team handling, with a minimum of 3 years in team management, excellent communication skills, and client management abilities. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Need minimum of 2 years of TECHNICAL(SERVICE DESK) TEAM LEAD salary 9lks ONLY Female candidates can apply Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

He should have a knowledge to drive numbers and productivity of the portfolio , He should have experience to make reports for day to day activities He should be responsible for the Agency Audits , Proper dexterity with Quality team to under stand their identified errors of External vendors towards Audit perspective

Hi Folk, We are looking a Dynamic Team Leader , Subject Metter Expert and Assistant Manager. For regional language like Tamil, Kannada, Telugu or Malayalam. Who Can run our Inside Sales team and drive sales excellence. As a Manager, you'll be responsible for managing a high-performing team, developing sales strategies, and delivering exceptional customer experiences. Interested candidate can share me on - 9911322544 and mention your current designation and your mother tong language Role: Assistant Manager & Team Leader & SME Location: Gurugram About the Role You will be responsible for managing a large team of sales folks. Ideal Candidate: An ideal candidate would be a presentable, hardworking, and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in leading a sales team. Key Responsibilities Include: Managing a large team of sales enthusiast. Developing and implementing new sales initiatives, strategies & programs to capture key demographics. Building & promoting healthy, long-lasting relations with existing & new dealers. Understand their needs and requirements and convince them to participate in the live auctions. Managing monthly target for selling vehicles to the channel partners requirement and escalations. Follow up for the dealer token and full and final payment. Regularly coordinate with the operation team to ensure dealer satisfaction and service delivery excellence. To be the SPOC of all the dealers for their requirement and escalations. Requirements: 1. Relevant work experience in sales 2. Graduation degree 3. Good verbal communication skills

leading a insurance team, focusing on operations, sales, or customer service, Team Coaching, Sales Initiatives, Sales Review, Upselling, Team Supervision, Outbound Sales, TL, Team Motivation, Team Leading

The IT IS_AMS_Oracle Database Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_AMS_Oracle Database Administration domain.

The IT IS_AMS_Oracle Database Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_AMS_Oracle Database Administration domain.

The IT IS_AMS_Oracle Database Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_AMS_Oracle Database Administration domain.

The IT IS_AMS_Oracle Database Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_AMS_Oracle Database Administration domain.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

We are currently seeking for ED Facility QA Medical Coding at Vee Healthtek. Job Description: - Must have over 3 years of experience in ED Facility Medical Coding - Specialization in ED Facility Medical Coding - Experience of 3+ years on ED Facility - Designation: Quality Analyst - Location: Chennai/Bangalore/Trichy (Work from office) - Salary: 42K CTC Maximum based on the experience and interview outcome Interested candidates are encouraged to contact us immediately at 9566406546(also available on Whatsapp) or send your profile to kalaiyarasi.r@veehealthtek.com. Best Regards, Kalaiyarasi Raja HRD 9566406546 kalaiyarasi.r@veehealthtek.com Vee Healthtek

We are currently seeking for ED Facility QA Medical Coding at Vee Healthtek. Job Description: - Must have over 3 years of experience in ED Facility Medical Coding - Specialization in ED Facility Medical Coding - Experience of 3+ years on ED Facility - Designation: Quality Analyst - Location: Chennai/Bangalore/Trichy (Work from office) - Salary: 42K CTC Maximum based on the experience and interview outcome Interested candidates are encouraged to contact us immediately at 9566406546(also available on Whatsapp) or send your profile to kalaiyarasi.r@veehealthtek.com. Best Regards, Kalaiyarasi Raja - HRD 9566406546 kalaiyarasi.r@veehealthtek.com Vee Healthtek

Dear Aspirants, Warm Greetings!! We are hiring for the following details, Position : - Team Leader (Non Voice process only) Salary: Based on Performance Overall exp min 7+ yrs Exp : Min 2 years as TL End to end RCM process Knowledge ( AR Analyst ,Charge , Payment ) Male candidates can only apply Joining: Immediate Joiner / Maximum 10 days Work from office only Direct Walkins Only Interview time ( 2 pm to 7 Pm ) Mail Id : vineetha@novigoservices.com Call / Whatsapp ( 9600082835 ) Refer HR VINEETHA Location : Chennai , Ekkattuthangal Warm Regards, HR Recruiter VINEETHA Call / Whatsapp ( 9600082835 ) Novigo Integrated Services Pvt Ltd, Sai Sadhan, 1st Floor, TS # 125, North Phase, SIDCO Industrial Estate, Ekkattuthangal, Chennai 32

Candidate should be working as a Team leader / Quality analyst / Trainer / SME on papers in US Healthcare for Claims adjudication process. Qualification - Graduate Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for TL : TEAM LEADER to join our dynamic team and embark on a rewarding career journey. Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

Role Proficiency: Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision. Outcomes: Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice Dependency coordination: Support teams to ensure smooth collaboration among 'extended' team members wherever required and enable clear visualisation of dependency blockers Track and manage team Visual Management Boards: Help teams maintain their team data and collateral; keeping them relevant over time to changing needs of the business Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices Support Product Owners in each team to engage inform influence and negotiate with stakeholders using product backlogs (prioritized based on value) as the basis for discussions. Work with the Agile coach to ensure alignment to Agile values and principles. Measures of Outcomes: Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team Percent of achievement in OKRs or KPIs as defined for project / program Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability Outputs Expected: Change Agent: Facilitate team events to drive Agile practices (e.g. daily stand up sprint planning sprint reviews and sprint retrospectives). Conduct regular check- ins with all team members to provide performance feedback and offer coaching and mentoring Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity Burndown CFD's cycle time etc) Coach the team the product owner and business stakeholders on Agile practices and processes (e.g. methodology acceptance criteria user stories estimation etc.) Provide training for the team on Agile concepts various practices and frameworks as required Effectively use a variety of collaboration tools (e.g. Mural Miro MS Teams Zoom etc) to stimulate collaboration and transparency Skill Examples: Understand the business requirements and interact with SMEs at various stages of development Understand the customer's technology landscape and requirements Identify improvements for the release management process release schedule and plan Understand RACI Matrix and Governance Framework for related projects Promote continuous knowledge management The ability to cut through unnecessary work and focus only on the essentials Exhibits sound judgment under pressure with the ability to remain calm under stress Possesses motivation and coaching skills; guiding and supporting teams throughout a project The ability to think and make decisions quickly in rapidly changing circumstances A true Servant leader with the relevant skills and competencies Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery. Knowledge Examples: Experience applying a variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Retrospective formats handling bugs Backlog Prioritization collaboration team building techniques etc.) Passion for Agile software development. Understanding of fundamentals of software development processes and procedures. Recognizing the value of commitments to delivery made by a development team. Comprehension of incremental delivery and the benefit of metrics. Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition. Familiarity with common Agile practices and better development practices Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards. Additional Comments: Experience Required: 6+ years Location: Bangalore Role: Product Owner Mandatory Skill: SAFe Agile Required Skills Product Owner,Safe agile,agile

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution: Strive for first-contact resolution whenever possible. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies: Follow Microsoft’s support policies and guidelines. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. call Aditi@7795311459 call kavya@7849020010

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com