19 Tac Jobs

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

How You'll Help Us Connect the World The Sr Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLAs and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 4 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required.

Role & responsibilities Talend Experience: 3-5 years of experience as a Talend developer & Informatica. • Snowflake Experience: 1-3 years of experience working with Snowflake data platform. • ETL Knowledge: Proficient in ETL processes and data integration techniques. • SQL Skills: Strong SQL skills for database querying and management. • Cloud Data Solutions: Experience in cloud data solutions and architecture. Should be available for F2F interview. Its only for Hyderabad location. Preferred candidate profile

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Talend ETL.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

- Hands-on Experience on Cisco ACI Technology Implementation, Migration and understanding of ACI Architecture along with packet flow. Good knowledge on creating EPGs and Bridge Domains and should have good knowledge of VXLAN technologies. Must be familiar with ACI management like syslog/SNMP/AAA/RBAC/Upgrades of APIC. Should have good knowledge of ACI logical constructs like tenant, AAEP, BD,VRF,EPGs. Hands on SPINE and LEAF switches.

Job Profile : Network Engineer(TAC) Experience : 2 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only If interested drop your resumes to deebathra.abrahamgnanadass@movate.com Job Description: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI) Thanks, Deepu deebathra.abrahamgnanadass@movate.com

Job Profile : Network Engineer(TAC) Experience : 2 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree / Min 3yrs Diploma Looking for Immediate Joiners only If interested drop your resumes @ asifmeeran.syedizzadeen@movate.com Job Description: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP – how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI)

Minimum of 6 years of experience in Talend + Snowflake Capacity to work with onsite resources Ability to work as one team mode (part of team and clients are on remote- multinational environment) Ability to work in multiple simultaneous projects Have clear communication with all stakeholder Good experience in Talend Suit Good experience in Snowflake Stored Procedures Very good experience in SQL (SnowFlake desired) Good knowledge on data modelling and data transformation [ business layer]

Role & responsibilities HTE SP Routing L3 - Mumbai 24*7 Shifts Job Overview• We are seeking a highly skilled and mo1vated High Touch Engineer to support Ciscos key service provider customer in the Mumbai region.• The successful candidate will be responsible for providing excep1onal technical support andexper1se for Ciscos Service Provider (SP) rou1ng products, ensuring high availability and performance of network infrastructure. Key Responsibilities• Leads the technical deliverables of Expert Care services (HTEC) and first escala1on resource for HTTS CSEs on reac1ve technical issues on assigned engagement(s).• Collaborate with Cisco’s Technical Assistance Center (TAC), Engineering teams to resolve cri1calissues.• Be the conduit between customer and other Cisco en11es (TAC/HTTS, BU, SE, DE, NCE,Escala1on etc) and work hand in hand with them for faster issue resolu1on.• Leads RCA effort, and as well as documenta1on and presenta1on of the same to customer.• Drive recreates in Cisco lab.• Covers maintenance windows or any other pre-planned off-hours network ac1vity.• Provides technical, product and protocol level trainings to customer and HTTS teams as needsarise• Par1cipates in weekly customer SR review mee1ngs organised by HTOM.Technical Expertise• Strong knowledge of SP rou1ng protocols such as BGP, ISIS, OSPF.• Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE and QoS.• Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.• Expert level knowledge & Troubleshoo1ng on Cisco SP pla[orms and so\ware- ASR9K, NCS, IOSXR• Moderate to advanced knowledge of Network Automa1on and programmability, SDN transport,virtualisa1on.Minimum Qualifications• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years relatedexperience.• Minimum of 5 years of experience in suppor1ng Cisco Service Provider rou1ng products.• Proven experience in troubleshoo1ng complex network issues in large-scale service providerenvironments.• Expert level (e.g. CCIE) or equivalent relevant experience desired. Preferred candidate profile Perks and benefits

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Hands on experience in troubleshooting various devices Must have routing and switching experience Must have experience in FortiGate and Palo Alto firewalls Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Cisco Routing and Switching FortiGate firewall Palo Alto firewall Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Candidate should possess knowledge of P&C Insurance domains on Duck Creek PAS, claims, billing, underwriting etc. • Must have experience in test case design for Account setup, Payment plan, Invoice processing, Payment allocation and distribution, and follow up, Notices, Installment Schedule, and General Ledger setup. • Good to have knowledge in testing of Direct Bill and Agency Bill and Commission processing. • Good to have experience in testing Billing Integrations like batch Payment, onetime payment, credit and debit card payment, lockbox payment etc. • Experience in writing test cases in DCT Pages, Rating, Forms, Transact, UW Rules, Referrals, Task, workflow, Rating Control. • Should have experience in Integration testing [ 3rd party or internal Integrations • Experience in executing and testing DCT Policy modules like DCT Pages, Rating, Forms, Transact, UW Rules, Referrals, Task, workflow, Rating Control. • Good to have Automation Experience using tool like TAC, Duck Creek Regression runner, Selenium. • Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester). • Experience in test management tools like JIRA, ALM, and Confluence. • Good-to-have knowledge in XML. • Experience in writing SQL scripts/queries is a plus.

Job description TAC engineer Zscaler Location Hyderabad(Work From Office) Shift: Night Shift CTC:14 MAX Interview Mode-Virtual Imm joiner required Technical Skill: - Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Responsibility includes but not limited to the following: Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But its PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues; Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status;Role & responsibilities Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

Experience as a TAC Engineer(Technical Assistance Center)- Mandatory Experience in Networking (Routing & Switching) Experience in TCP/IP Strong understanding of OSI Layer Experience in Log analysis, Wireshark, Customer Facing Good Communication

Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : Infrastructure Service Management Good to have skills : Network Infrastructures Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. You will ensure smooth operations and cost efficiency in cloud services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with the Service Delivery Manager to manage capacity and optimize costs in cloud environments. Perform billing and show back operations to ensure accurate cost allocation. Monitor and analyze cloud usage to identify opportunities for cost optimization. Implement best practices for cloud resource management and cost control. Assist in troubleshooting and resolving issues related to cloud services. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Good To Have Skills:Experience with Network Infrastructures. Strong understanding of cloud computing concepts and technologies. Knowledge of cloud service providers such as AWS, Azure, or Google Cloud Platform. Familiarity with cloud cost management tools and techniques. Experience in capacity planning and resource optimization in cloud environments. Performs support tasks within a project. Analyzes the key data issues, patterns and trends to identify their implications. Good Understanding of L2/L3 IP Protocol i.e. OSPF, BGP, MPLS, and VRF Hands-on experience of multivendor/technology environment in Viptela SD-WA, Cisco SD Access, Cisco DNA and ISE Expertise in Deployment of SD-WAN & SDA Access Solution and Migration of Old Cisco legacy to SD WAN /SDA. Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS) Experience with network automation using Ansible or other orchestration tools , Strong understanding of Cisco TAC supportprocess and experience with troubleshooting and incident management with Cisco tac support Additional Information: The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

What You Will Do : Job Profile ----------- -Expert level technical support for network security product. -Handling customer technical escalations. -Troubleshooting, diagnosing and resolving technical customer issues. -Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. -Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners. What You Need : Skill sets desired ------------------ Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required. Networking skills should include: a. TCP/IP fundamentals b. IP subnetting and supernetting and hierarchical routing principles c. Routing protocol operation (BGP) d. Routing policies at BGP peering points e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.) f. Hands-on configuration and operational knowledge of Cisco and Juniper routers g. Hands-on Understanding and knowledge of Netflow, SNMP Security skills DDOS, IPS, IDS, Threat detection and mitigation Operating systems - Basic to Intermediate knowledge of Linux Database: Basic to Intermediate knowledge of database - postgres, sqlite Good to have: Scripting - shell and/or high level languages (Python, Perl, Php) Other: Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively. Outstanding customer service and advanced written and verbal communications skills.

As an Associate Software Developer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise seach applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviors. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modeling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Exp:10+ yrs Candidate should have hands-on development and architecture design experience with Talend. Experience with Talend Data Integration using ESB Hands-on experience in core java and RESTFUL services. Hands-on experience in designing and creating jobs , routes Experience in Orchestration of Talend jobs Experience in SOAP/REST web services implementation in Talend Should possess hands on experience in Design, Development and CI/CD release. Experience in developing transformations with different file formats like Positional, JSON, XML, CSV, Flat-file Experience in working with Database components in Talend like Oracle, MySQL etc. Knowledge of various normalization techniques, Joins, Indexes Knowledge of source code repositories like svn, git etc.Datastage experience is also needed Preferred technical and professional experience You thrive on teamwork and have excellent verbal and written communication skills. Ability to communicate with internal and external clients to understand and define business needs, providing analytical solutions Ability to communicate results to technical and non-technical audiences

Job Profile : Network Engineer(TAC) Experience : 2 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only If interested drop your resumes @ asifmeeran.syedizzadeen@movate.com Job Description: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) Thorough understanding of Broadcast domain and Collision Domain Thorough understanding of Unicast, Multicast and Broadcast traffic Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to your team members. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to balance technical expertise with effective communication, fostering a collaborative environment that encourages innovation and problem-solving. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate knowledge sharing sessions to enhance team capabilities. Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: Must To Have Skills: Proficiency in Talend ETL. Strong understanding of data integration processes and methodologies. Experience with data warehousing concepts and practices. Familiarity with SQL and database management systems. Ability to troubleshoot and optimize ETL processes for performance. Additional Information: The candidate should have minimum 7.5 years of experience in Talend ETL. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education