69 Tac Jobs - Page 3

Design and optimize ETL workflows using Talend. Ensure data integrity and process automation.

- Should be able to Design the setup of any New office- Should be able to resolve the all the Severity & non Severity issues- Product / Architecture and design level understanding of Juniper, Fortigate , Cisco, HP devices - Should understand, design and troubleshoot major switching and routing technologies - Should be able to train the Team on current technologies- Good understanding on routing protocol like BGP, OSPF EIGRP - Multicasting design, multicast security, advances level multicast troubleshooting - Knowledge on Network Security - Understanding on network varies tools [like error decoder, config verify, output interpreter so on] - Help customer in design network - Scheduling and performing configuration changes on the network devices as per the business requirement - Knowledge and use of Network Management Tools and integration experience with other Tools - Excellent interpersonal skills with customers, senior level personnel, and team members - Good Communication Skills - Handle Severity 1 / Severity 2 escalations calls - Following with TAC engineer for advances level troubleshooting Coordinating with OEM vendors to resolve the issue on time - Raising the CR or ECR- Implement / assist in network implementations as per the requirement Qualifications Graduate

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps. 8+ years of relevant experience and/or a graduate equivalent (or higher) degree. Level 2 Technical Support TAC - Packet Core. Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure. Good in all technology call flows 2G, 3G, 4G, 5G, as per 3GPP standards. Fault identification/correction/ reporting skills on the particular subsystem and equipment Ready to support Emergencies on a 24/7 basis It would be nice if you also had: Flexible to work in different time zones. Having Excellent in logical / analytical skills. Linux Cloud certification. Plan and execute technical tasks requiring specialist skills in own professional area. Work independently with the responsibility for solving customer request cases and reporting according to processes. Identify and solve technical problems. Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) Care Expert Technical Support TAC - Packet Core. Support customers' regions APAC & India, MEA & Europe, NAM Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to your team members. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to balance technical expertise with effective communication, fostering a collaborative environment that encourages innovation and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and optimize ETL processes for performance. Additional Information:- The candidate should have minimum 7.5 years of experience in Talend ETL.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Piscis Networks is looking for TAC Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM system Participating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systems Excellent communication and interpersonal skills Experience with CRM and ticketing systems

About the Role We're looking for a Senior Operations Engineer (TAC L2/L3) to support our NextGen connectivity platform. This is a unique opportunity to help shape the future of our flagship product and influence foundational systems and structures. What Youll Do Provide advanced technical support on complex network issues (routing, switching, security). Troubleshoot network problems using diagnostic tools (e.g., Wireshark, SNMP). Act as the primary technical contact for customer issues and resolution updates. Escalate unresolved problems and collaborate across teams for resolution. Document solutions and contribute to internal knowledge sharing. Stay updated on networking trends, tools, and pursue ongoing learning. What Youll Need 4+ years in network engineering or technical support with strong troubleshooting skills. Deep knowledge of TCP/IP, BGP, OSPF, VLANs, STP, firewalls, VPNs. Hands-on with tools like Wireshark, NetFlow, SNMP. Strong communication and multitasking skills. Industry certifications (e.g., CCNP/CCIE) preferred. Must Have Experience in a TAC or similar support role. Familiarity with cloud networking (AWS, Azure, GCP).

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

How You'll Help Us Connect the World The Sr Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLAs and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 4 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required.

Role & responsibilities Talend Experience: 3-5 years of experience as a Talend developer & Informatica. • Snowflake Experience: 1-3 years of experience working with Snowflake data platform. • ETL Knowledge: Proficient in ETL processes and data integration techniques. • SQL Skills: Strong SQL skills for database querying and management. • Cloud Data Solutions: Experience in cloud data solutions and architecture. Should be available for F2F interview. Its only for Hyderabad location. Preferred candidate profile

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Talend ETL.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

- Hands-on Experience on Cisco ACI Technology Implementation, Migration and understanding of ACI Architecture along with packet flow. Good knowledge on creating EPGs and Bridge Domains and should have good knowledge of VXLAN technologies. Must be familiar with ACI management like syslog/SNMP/AAA/RBAC/Upgrades of APIC. Should have good knowledge of ACI logical constructs like tenant, AAEP, BD,VRF,EPGs. Hands on SPINE and LEAF switches.

Job Profile : Network Engineer(TAC) Experience : 2 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only If interested drop your resumes @ asifmeeran.syedizzadeen@movate.com Job Description: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) Thorough understanding of Broadcast domain and Collision Domain Thorough understanding of Unicast, Multicast and Broadcast traffic Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to your team members. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to balance technical expertise with effective communication, fostering a collaborative environment that encourages innovation and problem-solving. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate knowledge sharing sessions to enhance team capabilities. Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: Must To Have Skills: Proficiency in Talend ETL. Strong understanding of data integration processes and methodologies. Experience with data warehousing concepts and practices. Familiarity with SQL and database management systems. Ability to troubleshoot and optimize ETL processes for performance. Additional Information: The candidate should have minimum 7.5 years of experience in Talend ETL. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Security Engineer (TAC Support) Incedo is a US-based consulting, data science and technology services firm with over 2,000 people helping clients from our six offices across US and India . We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries . Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams . Incedo University , our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment . Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Technical skills requirements Act as the escalation point for Level 1 support, resolving complex customer issues related to Endpoint Security (EDR, AV, device control), AuthPoint MFA, and cloud integrations. Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Troubleshoot real-time issues involving: Endpoint agent deployment, performance degradation, etc Guide customers on advanced configuration, secure deployment, and optimization of MFA and endpoint security policies. Support integration of AuthPoint with identity providers such as Active Directory, LDAP, RADIUS, Azure AD, and SAML-based applications. Perform deep-dive analysis of threat detection logs, cloud sync issues, and endpoint behavior anomalies. Maintain comprehensive case documentation, including troubleshooting steps, findings, and resolution in the ticketing system. Contribute internal knowledge base articles and suggest improvements to existing documentation. Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs. Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed. Nice-to-have skills Strong understanding of: Endpoint Protection (EPP), EDR, threat lifecycle Windows-based systems (event logs, registry, services, GPO) Antivirus engines, malware types, and threat remediation Hands-on experience with Panda/WatchGuard products is highly preferred. Experience in a fast-paced support center managing cases, SLAs, and escalation protocols. Strong customer communication, ticket hygiene, and problem analysis skills. Qualifications 4-6 years' experience in a TAC or Enterprise Technical Support environment, preferably for a security or endpoint product. BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university We are an Equal Opportunity Employer We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Thanks, HR Team

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of application components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Talend ETL.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Talend ETL.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Talend ETL Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to your team members. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to balance technical expertise with effective communication, fostering a collaborative environment that encourages innovation and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Strong understanding of data integration processes and methodologies.- Experience with data warehousing concepts and practices.- Familiarity with SQL and database management systems.- Ability to troubleshoot and optimize ETL processes for performance. Additional Information:- The candidate should have minimum 7.5 years of experience in Talend ETL.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job description TAC engineer – Zscaler Location Hyderabad(Work From Office) Shift: Night Shift Technical Skill: - Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Responsibility includes but not limited to the following: Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But it’s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.