Systems Operations Engineer - Application Support Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer.

In this role, you will:

• Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within Systems Operations business area
• Review basic or tactical technical issues
• Evaluate queries to extract Systems Operations data
• Create standard databases
• Identify gaps in current technology process
• Recommend appropriate information technology changes
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area
• Evaluate or review queries, update or write documentation and procedures, and provide related technical training
• Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ Years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 2+ Years of experience in Windows or Linux Administration
• Change/problem/incident management experience
• For Windows environments experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• Experience with Agile / Kanban methodologies

Job Expectations:

• ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AppDynamics (Mandatorily should have used it, Preferable if candidate has worked on its setup) SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Service Now Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Netcool uDeploy GitHub JIRA/Confluence
• History of implementation of efficiencies, resiliencies, automations and transformations
• Chaos, performance and BCP testing experience
• ITIL 4 or 5 experience