Systems Engineer

Role Overview: As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations, and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Key Responsibilities: - Responding to technical queries via email - Managing operations delivery through team readiness - Ensuring high business satisfaction - Addressing user tickets promptly - Guiding users in installing applications and peripherals - Offering workarounds as needed - Possessing strong customer service skills with a keen attention to detail Qualification Required: - Excellent communication and troubleshooting abilities - Willingness to work under pressure - Confidence to challenge existing processes when necessary - Familiarity with modern ITSM tools - Adherence to quality standards - Proficiency in documentation Additional Company Details: By joining our team at Sterlite Technologies Limited and STL Digital, you will be part of a dynamic environment that values continuous learning, innovation, and simplicity. Together, we strive to engineer experiences that create value for our global customers, contributing to the future of technology with passion and dedication. Join us on this exciting journey and be a part of building the digital transformation landscape.,