Systems Engineer-Oracle Fusion

1 - 3 years

3 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Digital Payment Platforms:
  • Provide expert-level support for digital payment platformsensuring seamless transactions and resolving payment-related issues promptly.
  • Collaborate with development teams to implement improvements and updates to the payment systems.
Web-Based Applications:
  • Monitor and troubleshoot web-based applications to ensure optimal performance and user experience.
  • Diagnose and resolve issues related to application functionalityuser interfacesand system integration.
API Integration:
  • Manage and support API integrations with various systems and third-party services.
  • Troubleshoot and resolve issues related to API connectivitydata exchangeand system interoperability.
Technical Support:
  • Provide L2 support for technical issues reported by end-users and internal teams.
  • Collaborate with L1 support and development teams to escalate and resolve complex technical problems.
Incident Management:
  • Respond to and resolve incidents within defined SLA (Service Level Agreement) timelines.
  • Document and track incidentsproviding clear and concise information for analysis and improvement.
Collaboration:
  • Collaborate with cross-functional teamsincluding developersQA engineersand IT operationsto ensure effective communication and issue resolution.
Continuous Improvement:
  • Participate in ongoing process improvement initiatives to enhance the efficiency and effectiveness of support services.
  • Stay informed about industry best practices and emerging technologies related to digital payments and web applications.
Qualifications and Experience:
  • Bachelor s degree in computer scienceInformation Technologyor a related field.
  • 1 to 3 years of relevant experience in supporting digital payment platformsweb-based applicationsand API integration.
  • Proficiency in troubleshooting technical issues and providing timely resolutions.
  • Strong understanding of ITIL processes and incident management.
  • Excellent communication skills and ability to collaborate in a team environment.

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Bangalore

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