Systems Analyst 1-IT

Working closely with both operations and engineering teams the primary focus of the System Analyst role will be supporting the presentation layer of the Millennium architecture, which relies heavily on Citrix environments. Key responsibilities include the installation, configuration, administration, and maintenance of Citrix XenApp systems, as well as troubleshooting and providing technical support for Citrix-related issues.
The ideal candidate will have a strong understanding of Citrix technologies, with hands-on experience in system support and troubleshooting. They will also be responsible for performing operational and security maintenance tasks to ensure the infrastructure remains secure and reliable. Success in this role requires a customer-first mindset, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities:

• Provide day-to-day operational support for Oracle Health customer’s Citrix environments.
• Perform Tech currency and upgrades.
• Respond to various Customer Service Request.
• Collaborate with project managers and other technical teams.
• Monitor system performance and take corrective actions to ensure system reliability and optimal performance.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure consistency and knowledge sharing across the team.

Qualifications:

• Experience with both Citrix and Windows Operating systems.
• Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage.
• Scripting knowledge (powershell) will also be an added advantage.
• Able to work in a collaborative team environment.
• Strong analytical and problem-solving skills.
• Bachelor’s degree in computer science, information systems or equivalent.