Position Summary...What you'll do...
About the Team :
We are called Associate Productivity and Experience (APEX) team. Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services.
What you'll do:
- Work as a part of IT service desk with good ITIL Framework knowledge and Terminologies
- Troubleshooting Windows, Mac operating systems & VDI environments
- Demonstrating problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN and technologies.
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc
- AD Password reset, Third party application installation, 2FA Setup (Google , VIP and RSA ), Bit locker password, Driver updates, SCCM application installation request, zoom and slack related troubleshooting
- VDI and VPN troubleshooting, Intune registration, YubiKey Enrollment, Elevated account YubiKey enrollment, MAC Login with Recovery
- BYOD /corporate setup, MAC OS update, Laptop login issue, MS application Issue, Web and application access issue, Laptop performance issue, Outlook issue, APP SSO issues on MAC.
- Self-service not launching on MAC, Eagle connectivity issue.
- Troubleshoot VPN Failed to load preference error, Hyper V virtualization enable on VDI, MAC OS reinstallation cases, Mac Time Sync Issues, VDI Latency Issues
- Achieve agreed targets in terms of quality, SLA attainment and reduce Ageing tickets.
- Ensure stable and well performing system environment.
- Achieving MTTR, FCR/FTR, XPR
- Apply professional competencies to administrate and optimize the assigned system environment.
What you'll bring:
- Bachelor’s degree in computer science, Software Engineering, or a related field. Equivalent work experience will also be considered.
- Overall 2-4 yrs of previous experience in IT helpdesk(Voice)
- Excellent communications skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Excellent organizational skills
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end users.
About Walmart Global Tech
From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmart's scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow
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Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
1 year's experience in both software and hardware troubleshooting., 1 year's experience in technical support operations, account management, or customer support.
Primary Location...
, , India R-2336723
