Systems Administrator/ IT Support Specialist

Job Purpose

IT infrastructure management, system implementation, and network & system administration

Key Responsibilities

• Maintain and administer IT infrastructure including

  WAN/LAN, servers, workstations, mail/print servers, peripherals, VPN, and data security systems

• Coordinate with vendors, suppliers, and service providers for installation and configuration of

  hardware, software, printers, scanners, and other IT equipment

• Monitor and ensure optimal functioning of

  PCs, laptops, servers, networks, and peripherals

  ; arrange upgrades, maintenance, and repairs to minimize downtime
• Provide

  technical support

  for hardware, software, systems, and online applications
• Perform

  system updates, security patches, and antivirus updates

  on servers and user systems
• Implement and manage

  data backup and restoration

  processes
• Troubleshoot system, network, hardware, and software issues; respond to user support requests
  
• Track and manage

  IT inventory and consumables

  ; raise indents for replenishment
• Create and manage

  user access

  including email IDs, internet access, and security permissions
• Monitor

  internet and email usage

  and report misuse as per company policy
• Implement and enforce

  IT policies, rules, and procedures

  ; ensure user awareness and training
• Maintain IT documentation and records in compliance with

  ISO standards

• Perform additional IT-related duties as assigned by management
  

Qualifications & Experience

• Bachelors degree in

  Information Technology, Computer Science

  , or a related field
• Proven experience as a

  Systems Administrator or IT Support Specialist

• Strong knowledge of

  LAN/WAN/MAN networking concepts

• Hands-on experience with

  Windows OS, servers, hardware, and networking

• Ability to diagnose and troubleshoot technical issues effectively
  
• Familiarity with

  remote desktop tools and helpdesk systems

• Knowledge of

  network security practices and antivirus tools

• Excellent problem-solving, communication, and documentation skills
  
• Ability to provide

  clear, step-by-step technical support

  (verbal and written)