System Specialist

Primary Responsibilities:

• Provide first and second-level technical support for hardware (laptops, desktops, printers, peripherals), software (operating systems, productivity suites, business applications), and network connectivity issues for all employees.
• Respond to and resolve IT support requests received via helpdesk ticketing system, email, and phone in a timely and professional manner, adhering to established SLAs.
• Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff or relevant vendors when necessary, and tracking resolution.
• Guide users through problem-solving steps, providing clear and concise instructions.
• Perform routine system checks, updates, and maintenance tasks to ensure optimal performance and security of IT systems.
• Monitor system health, identify potential issues, and take proactive measures to prevent downtime.
• Assist in the deployment, configuration, and management of new hardware and software.
• Maintain accurate inventory records of IT assets.
• Create and maintain detailed documentation for IT procedures, troubleshooting guides, and system configurations.
• Contribute to the IT knowledge base to empower users with self-service solutions and streamline support processes.
• Document all support interactions and resolutions in the helpdesk system.
• Assist with basic network troubleshooting (e.g., connectivity issues, IP configuration).
• Support basic server monitoring and health checks under supervision.

Secondary Responsibilities:

• Manage user accounts, including creation, modification, and termination in various systems (e.g., Active Directory, email platforms).
• Ensure proper access controls and security protocols are maintained.
• Install, configure, and update software applications as per company standards and licensing agreements.
• Assist with managing software licenses and ensuring compliance.
• Assist with the procurement, deployment, and decommissioning of IT equipment.
• Maintain an accurate and up-to-date inventory of all IT assets.
• Promote IT security best practices among users and assist in enforcing company security policies.
• Report any suspected security breaches or vulnerabilities to senior IT staff.
• Collaborate with other IT team members on projects and initiatives.
• Provide basic training to users on new software or IT procedures as needed.
• Stay updated with emerging technologies and industry best practices.
• May be required to provide on-call support during non-business hours for critical issues, on a rotational basis.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift