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SYSTEM ENGINEER L1

SYSTEM ENGINEER L1

Perydot

1 - 3 years

3 - 5 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Ticketing Application support Interpersonal skills Linux Database management Issue resolution Windows Application software Technical support Banking software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

As an Application Support Level 1 (L1) professional , She/He will be responsible for providing technical assistance and support for treasury third party and Banking software applications used within the organization. You will ensure the smooth operation of various applications, troubleshoot issues, and escalate complex problems to higher-level support teams when necessary.

Key Responsibilities:

1. Provide first-level technical support for treasury third-party software applications via phone, email, or ticketing system.

Assist users with software installation, configuration, and usage.
Troubleshoot and resolve application-related issues on time.
Document all support activities, including issue resolution steps and communication with users, clearly and concisely.
Collaborate with other support teams to escalate and resolve complex technical issues.
Perform routine maintenance tasks, such as software updates and patches.
Participate in the testing of new software releases and updates.
Proactively monitor application performance and identify potential issues.
Assist in the development and maintenance of support documentation, knowledge bases, and training materials.
Stay updated on emerging technologies and industry best practices related to application support.

Qualifications:

Strong troubleshooting skills and the ability to analyze and solve technical problems.
Proficiency in operating systems (e.g., Windows, Linux) and database management systems.
Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical backgrounds.
Ability to work independently and collaboratively in a fast-paced environment.

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SYSTEM ENGINEER L1