Support Services Incharge

Roles & Responsibilities:

• Oversee and manage

  Housekeeping, Security, and Food & Beverage (F&B) services

  to ensure smooth daily operations.
• Ensure hospital/hotel premises are maintained as per

  quality, hygiene, and safety standards

  .
• Coordinate with F&B teams to ensure patient/guest diets and cafeteria services meet quality, timeliness, and cost standards.
  
• Supervise

  security operations

  including manpower deployment, visitor control, incident reporting, and compliance with safety protocols.
• Monitor

  housekeeping teams

  for cleanliness, disinfection, and compliance with hospital infection control/WHO standards.
• Plan manpower schedules, duty rosters, and shift rotations across all support services.
  
• Liaise with vendors/service providers for outsourced support staff, ensure

  service-level agreements (SLAs)

  are met.
• Conduct regular audits, surprise checks, and inspections across wards, OTs, public areas, kitchens, and patient rooms.
  
• Handle patient/guest complaints and service recovery for non-clinical services.
  
• Implement

  cost control measures

  for housekeeping consumables, F&B procurement, and security deployment.
• Prepare reports and MIS on manpower utilization, expenses, incidents, and service quality indicators.
  
• Train and groom staff for professional behavior, grooming standards, and service excellence.
  
• Work closely with hospital operations team to ensure patient/guest satisfaction in all non-clinical touchpoints.
  

Skills Required:

• Strong background in

  housekeeping, F&B, or facility operations

  from hospital/hotel sector.
• Leadership skills to manage large teams of supervisors and outsourced staff.
  
• Knowledge of

  hospital safety, infection control, food hygiene, and security protocols

  .
• Excellent communication and grievance handling skills.
  
• Strong vendor management, budgeting, and auditing abilities.
  
• Ability to work in high-pressure, 24x7 operational environments.