Support Executive

• Responding to customer queries and issues via phone, email, chat, or remote software
• Diagnosing and resolving software problems using various tools and techniques
• Escalating complex or unresolved issues to the appropriate team or department
• Documenting and reporting software bugs, errors, feedback, and suggestions
• Providing software installation, configuration, training, and guidance to customers
• Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
• Keeping up to date with the latest software features, updates, and best practices
• Developing and maintaining technical knowledge base, manuals, guides, and FAQs
  

Requirements

• A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field
• Experience in providing software support or customer service in a similar industry or domain
• Proficiency in Database (SQL), Microsoft Office, etc.
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Attention to detail and quality orientation