Support Executive

Company Description

Mindreflex Technologies Private Limited (21K School) is a pioneer in online-only schooling, dedicated to revolutionizing the education sector by providing quality education through digital platforms. Located in Bengaluru, we are committed to creating innovative and engaging learning experiences for students worldwide.

Support Executive

Onsite - Indiranagar Bangalore

Work from Office (10-6 PM)

Full Time

About the Role:

compassionate, proactive, and service-driven Parent Support Executive

Key Responsibilities:

• Serve as the

  first line of communication

  for parents regarding academics, scheduling, technical support, billing, and school policies.
• Respond to parent inquiries via

  calls, emails, and chat

  , ensuring timely and accurate resolution.
• Liaise with internal departments (academic teams, IT, finance, operations) to

  coordinate solutions

  to parent concerns.
• Maintain clear documentation of all parent interactions, complaints, and outcomes using

  CRM or ticketing systems

  .
• Guide parents through

  onboarding

  , helping them navigate digital platforms, class schedules, curriculum structure, and support resources.
• Educate parents on how to effectively use the schools technology platforms and communication tools.
• Manage escalations with empathy and professionalism, aiming for

  first-contact resolution

  where possible.
• Share timely updates, reminders, and school announcements to keep parents

  well-informed and engaged

  .
• Support periodic

  parent feedback surveys

  and assist in preparing insights and recommendations for leadership.
• Participate in

  virtual PTMs, orientation sessions, and community-building activities

  to enhance parent engagement.

Required Skills & Attributes:

• Strong communication skills in English .
• High levels of

  empathy, patience, and diplomacy

  in handling diverse parent concerns.
• Excellent

  organizational skills

  with a strong attention to detail.
• Comfort with using

  CRM systems, school portals, video conferencing tools

  , and productivity software.
• Ability to

  manage high interaction volumes

  while maintaining a friendly, solution-oriented tone.
• Team-oriented, adaptable, and proactive in anticipating parent needs.

Qualifications:

• Bachelors degree in any discipline (preferred:

  Education, Communication or similar fields

  ).
• 2 to 4 years of experience in

  customer service, parent relations, or student services

  , ideally within the education or edtech space.
• Prior exposure to

  online schooling or digital learning platforms

  will be an added advantage.

Work Location:

Bangalore Work from Office

This is a full-time, on-site position based in our Bangalore office. Candidates must be available to work from the office during regular working hours.

Why Join Us

Be part of a mission-driven team redefining K12 education through innovation and empathy. At our school, youll have the opportunity to directly impact family satisfaction and student success while working in a supportive, inclusive environment.

How to Apply :

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