Support Executive

Roles & Responsibilities of a Support Executive (Education Sector)

• Student & Parent Support
• Handle queries via phone, email, or chat regarding admissions, courses, schedules, fees, and policies.
• Assist students/parents in resolving issues related to course access, registration, or payment.
• Guide students through online platforms, portals, or learning apps.
• Academic Coordination
• Coordinate between students, faculty, and academic teams to ensure smooth delivery of classes/programs.
• Assist with scheduling classes, examinations, and academic events.
• Share updates on timetables, curriculum changes, or faculty availability.
• Administrative Support
• Maintain student records and update databases (attendance, performance, feedback, etc.).
• Support the admissions/enrolment process by verifying documents and assisting with onboarding.
• Track and follow up on fee payments and provide receipts/acknowledgments.
• Technical & Platform Support
• Help students and staff troubleshoot login issues, learning management system (LMS) access, or online classroom tools.
• Escalate unresolved technical problems to the IT/support team.
• Communication & Relationship Management
• Act as a bridge between parents, teachers, and the management team.
• Share important announcements, newsletters, and updates with stakeholders.
• Collect feedback and suggestions to improve student/parent experience.
• Reporting & Documentation
• Prepare daily/weekly reports on queries handled, issues resolved, and student feedback.
• Maintain documentation of escalations and resolutions for reference.

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Desktop support: 4 years (Preferred)

Language:

• Kannada (Preferred)

Location:

• Bengaluru, Karnataka (Preferred)

Work Location: In person