Support Engineers | fully remote long term role

Support Engineers

fully remote, long-term opportunity

• Role: Support Engineer
• Engagement Type: Long-Term Contract / Full-Time (based on fit and availability)
• Location: 100% Remote (Work from anywhere)
• Duration: Long-term engagement
• Start Date: Immediate or within the next few weeks

• Provide Level 2 / Level 3 application and system support.
• Monitor applications, identify issues, and respond to incidents in a timely manner.
• Investigate, troubleshoot, and resolve production issues across applications and services.
• Coordinate with development, QA, and infrastructure teams for issue resolution.
• Perform root cause analysis and contribute to permanent fixes.
• Maintain support documentation, runbooks, and knowledge base articles.
• Support releases, deployments, and post-deployment verification.
• Ensure adherence to SLAs and support processes.
• Participate in on-call or shift-based support, if required.

• 3+ years of experience in application or production support roles.
• Strong troubleshooting and analytical skills.
• Experience supporting web applications, APIs, or enterprise platforms.
• Familiarity with ticketing systems and incident management processes.
• Ability to work independently in a remote, global support environment.
• Good communication skills and customer-focused mindset.

• Experience with Java-based applications or microservices.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Basic knowledge of SQL and log analysis.
• Familiarity with monitoring tools and alerting systems.
• Experience supporting enterprise or SAP-related systems is a plus.
• Experience working in 24x7 or follow-the-sun support models.

• Fully remote, long-term opportunity with stability.
• Opportunity to work on mission-critical systems for global clients.
• Collaborative environment with engineering and product teams.
• Clear ownership, structured processes, and growth opportunities.
• Exposure to modern platforms, cloud environments, and enterprise systems.

Interested candidates can share their CV at

Careers@SkillsCapital.io