Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
TIBCO
>
Support Engineer

Support Engineer

TIBCO

2 - 8 years

4 - 10 Lacs

bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

computer science global operations webfocus diagnostics analytical debugging customer service troubleshooting technical support analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

A business unit of Cloud Software Group, ibi (formerly Information Builders) is a global leader in data and analytics. Our software platform empowers organizations to transform industries and make informed, data-driven decisions that impact millions of lives every day. We are committed to identifying the best solutions for our clients and providing award-winning customer service. We are looking for a dynamic professional to join our team and contribute to our future growth.

This is a remote position located in India.

The Role

You will be a key player in providing high-level technical support for ibis WebFOCUS product and related solutions to our global customers. The emphasis of this position is on rapidly and accurately resolving customer questions and complex technical problems related to application deployment, debugging, and advanced problem determination. You will also be encouraged to collaborate within your team to promote continuous knowledge development and maintain a high standard of service excellence. This role requires a high-level troubleshooter with strong expertise across multiple operating systems, platform database access, and a focus on enterprise-level web/cloud environments.

Reports to: Support Manager

Key Responsibilities

Building and Maintaining High Levels of Customer Satisfaction

Meet and exceed customer satisfaction and responsiveness goals.

Provide high-level technical support, primarily post-sales, focusing on complex issues.

Resolve customer issues in a timely and professional manner.

Answer customer questions quickly, efficiently, and courteously.

Collaboration and Teamwork

Serve as a knowledgeable resource for your team by rapidly developing and sharing technical expertise across the ibi suite of products, with a focus on WebFOCUS.

Support peers in responding to customer case problems and questions.

Strive to have a maximum impact on the team s departmental goals and objectives.

Solving Complex Customer Problems

Create valuable technical content by documenting solutions provided to customers in the knowledge base.

Manage critical support issues and participate in the handling of escalations.

Acquire deep technical knowledge of our products, especially WebFOCUS, through internal training and self-learning to address intricate customer issues.

Effectively use and learn advanced debugging tools to provide in-depth solutions to customer queries.

Essential Qualifications and Skills

Required Experience

Minimum of 12 months of recent experience in a customer-facing technical support role for the WebFOCUS product.

College degree (preferably in Computer Science) or equivalent practical experience.

Proven experience working with two or more operating systems.

Experience with Java or . NET in a web or enterprise environment.

Willingness to work a flexible schedule as needed to support global operations.

Required Skills

Strong analytical, debugging, and diagnostic skills for troubleshooting complex software and deployment issues.

Strong interpersonal and time management skills.

Strong customer service and active listening skills.

Excellent written and verbal communication skills in English for effective customer and internal interaction.

Willingness to interact and participate within a team environment.

Ability to multitask and prioritize tasks effectively under pressure.

Ability to address and resolve technical problems and questions.

Aptitude to learn and acquire knowledge in new product areas and apply it effectively to solve problems.

More Jobs at TIBCO

Lead Product Manager

Bengaluru

10 - 14 yrs

INR 12 - 16 Lacs

Support Engineer

Pune

1 - 5 yrs

INR 4 - 8 Lacs

Senior Product Manager

Pune

9 - 13 yrs

INR 15 - 20 Lacs

Sales Enablement Instructional Designer

Bengaluru

5.0 - 9.0 yrs

INR 7 - 11 Lacs

Senior Incident Response Manager

Bengaluru

5.0 - 9.0 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

TIBCO

Software / Information Technology

Santa Clara

Login to

Please Verify Your Phone or Email

Confirm Action

Support Engineer