Support Engineer

Job Description

Proactively monitor the performance and health of all RPA bots. Ensure that the bots are functioning as intended and address any potential issues promptly to minimize downtime. Proactively monitor automation platform tickets and fixing in coordination with other stakeholders on a timely manner Diagnose and resolve technical problems, system errors, and exceptions encountered by RPA bots. Collaborate with the RPA developers and other stakeholders to provide effective solutions and bot status updates Act as the first point of contact for RPA-related incidents and service requests. Efficiently manage and prioritize tickets to meet SLA targets and ensure a high level of customer satisfaction. Create and maintain comprehensive documentation related to RPA bot configurations, issue resolutions, and best practices. Develop knowledge base articles to aid in future troubleshooting. Conduct training sessions and workshops to educate end-users and fellow team members on RPA best practices and usage guidelines. Ensure RPA bots comply with data security and governance standards. Implement necessary security measures to safeguard sensitive information. Perform unit testing, debugging, and deployment of RPA solutions. Integrate RPA solutions with various enterprise applications, databases, and APIs. Document technical designs, implementation details, and best practices.