Support Engineer- MS Azure, Cloud and Infrastructure

As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data center operations.

Position

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Who are we:

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business are the keys. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Key Responsibilities:

• Microsoft Azure Cloud:

• Manage and troubleshoot Microsoft Azure Cloud services.
• Manage and monitor Azure cloud environments, ensuring optimal performance and security
• Deploy and configure virtual machines, storage, and networking components in Azure.
• Implement and optimize Azure resources for scalability and efficiency.
• Work with Azure Active Directory and Office 365 Admin Portal for user and group management.

• Infrastructure Management:

• Administer Windows servers, Domain Controllers, and Active Directory.
• Handle Microsoft Exchange 2016 for email services and support.
• Configure and manage inTune for device management.
• Oversee/configure Ubiquiti WiFi access points and VLAN configurations.

• Networking and Security:

• Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
• Basic understanding of Cisco routers/switches and VoIP.
• Basic understanding of Firewalls/Gateways.
• Implement and manage Cisco VPN solutions.
• Manage shared drive via NTFS permissions

• Monitoring and Reporting:

• Utilize PRTG for network monitoring and proactive issue resolution.
• Monitor and manage shared drives, ensuring optimal performance.

• Desktop Support:

• Provide desktop support for end-users, resolving hardware and software issues.
• Configure and troubleshoot desktops, laptops, mobile devices.

Client Interaction:

• Offer telephone support to end-users, addressing queries and issues.
• Foster a client-focused approach to understand and meet user needs.

Data Centre Operations:

• Experience in working in data centres, ensuring hardware reliability and uptime.

Qualifications:

• Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
• Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
• Excellent troubleshooting and problem-solving skills.
• Proven experience in technical support or a related role, with a focus on Azure cloud services.
• Strong problem-solving skills and ability to work well under pressure.
• Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

Soft Skills:

• Excellent communication skills for effective client interaction.
• Ability to work collaboratively in a team and adapt to evolving technologies.
• Proactive and self-motivated, with a keen attention to detail.

Certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.

This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.

Reference ID: IT Support Engineer - Microsoft Azure Cloud and Infrastructure

Job Type: Full-time

Benefits:

• Annual Bonus

• Provident Fund

• Performance bonuses

• Employee's State Insurance Corporation

• Medical Insurance

• Night Allowances

• Pick and Drop facilities (Only for Female Staff)

• Day outs for Staff

• Team Lunches

• Maternity/Paternity leaves

• Retirement Benefits

• National and International tour packages after successful completion of service as per company policies

• Paid Time Off

• Flexible work schedules and workplace perks like on-site snacks

• Flexible working

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