3 - 4 years
11 - 12 Lacs
Posted:3 days ago|
Platform:
Work from Office
Full Time
Support Henson Group Microsoft Modern Workplace Managed Services customers by being knowledgeable about the following Microsoft O365/M365 products as it relates to the availability, performance, interoperability, and reliability of: o Exchange Online o Teams o SharePoint Online o Endpoint Manager / Intune o Other O365/M365 Apps such as Power Automate, Insights, Forms, Planner, Stream, Sway, To-Do, Visio, PowerBI (implementation only), Project Online, etc. Respond to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO) and support processes including escalation to Level 3 and or Microsoft when appropriate, documenting all support case resolutions in the ticketing system, developing root cause analysis solutions for recurring problems, and reviewing solutions with clients as required. Assist with delivering projects for the above-referenced products through the implementation and delivery of scalable Microsoft Office 365 solutions. Prepare technical documentation on the Microsoft 365 services and related procedures and operations.
Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
Henson Group
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