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Henson Group
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MW - Support Engineer

MW - Support Engineer

Henson Group

0 - 3 years

12 - 14 Lacs

Pune Chennai Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Middleware applications technical support troubleshooting root cause analysis middleware configurations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experienced with M365 products, Exchange Online, teams, sharepoint, endpoint manager, intune and other apps. Respond to support Tickets within SLA's and SLO's Participate in 24x7 On-Call rotation to assist the global client base Location-Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Role & Responsibilities: Provide technical support for Middleware (MW) applications, ensuring smooth system functionality. Monitor and troubleshoot middleware-related issues, identifying and resolving incidents in a timely manner. Perform root cause analysis and implement preventive measures for recurring issues. Manage middleware configurations, installations, and upgrades. Collaborate with cross-functional teams to optimize application performance and reliability. Document technical procedures, troubleshooting steps, and best practices.

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MW - Support Engineer