7 Microsoft O365 Jobs

International Voice Process Technical Support Microsoft o365 DNS DHCP Active Directory FSMO Rules Handling customer queries over call. immediate joiners only Call - 8826800366 Required Candidate profile Active Directory, DNS, DHCP , RDS , FSMO, Technical Support, Group policy ,o365

Key Responsibilities • Provide exceptional remote technical support to international customers via phone and other communication channels. • Troubleshoot and resolve issues related to Desktop PCs, Laptops, and end-user computing. • Assist users with application issues, utilizing remote sharing tools as needed. • Perform basic networking troubleshooting, including understanding TCP/IP, PING, IPCONFIG, and MAC addresses. • Manage Active Directory tasks such as password resets, account unlocks, account updates, and performing cessations. • Troubleshoot Microsoft Outlook and provide support for Microsoft O365 and Exchangerelated issues. • Utilize ITSM tools, specifically ServiceNow, for ticket management and tracking. • Maintain a high level of integrity and customer sensitivity in all interactions. • Prioritize tasks effectively and balance work with personal life. • Contribute to root cause analysis and demonstrate good reporting and presentation skills (desired). • Be a proactive, technology-savvy, and adaptable team player. Required Skills & Experience • Experience: Minimum 1-4 years of experience as a Service Desk Agent, End User Computing (EUC) Agent, or L1 Engineer. • Communication: Excellent verbal and written communication skills with a neutral accent. Prior exposure to working with international customers over the phone is preferred. • Technical Proficiency: o Working knowledge of ITSM Tools (ServiceNow preferred). o Strong knowledge of Desktop PC/Laptop troubleshooting. Understanding of TCP/IP, networking basics, and end-user computing. o Proficiency with technical terms like IP address, PING command, IPCONFIG, Mac address. o Hands-on experience with Active Directory (password resets, account unlocks, updates, cessations). o Expertise in Outlook troubleshooting and knowledge of Microsoft O365 and Exchange. • Documentation: Ability to provide proper relieving and experience letters from previous organizations. Justification/supporting documents required for any employment gaps. Qualifications • Full-time Bachelors Degree. Desired Additional Qualifications & Skills • ITIL V3 / ITIL 4 Certification. • Azure certification. • MCP/MCSE Certified. Personality & Attitude • Excellent understanding of customer service and a strong work ethic. • Customer-sensitive with a positive attitude. • Good in prioritization and maintains a high level of integrity. • Good reporting, root cause analysis, and presentation skills (desired). • Technology savvy and proactive with good aptitude levels. • Adaptable to team dynamics and a strong team player

Essential Duties and Responsibilities (Focus on the highlighted ones. Power Platform is a plus) Microsoft Office 365 technical subject matter expert to include expert level understanding of Exchange online, Teams, SharePoint Online, Power Platform, Graph PowerShell scripting, Azure AD, Security, Intune etc. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem. Promote innovative solutions to internal clients regarding Microsoft Productivity offerings. Drive continuous improvement efforts. Take ownership of issueequest through resolution or escalation. Minimum Required Qualifications 5+ years of relevant experience, particularly managing a medium/large size environment. Demonstrated knowledge of Microsoft 365 Administration and Azure AD. Working knowledge of ITIL processes. Microsoft O365 Certification, preferred but not required. Azure Certification, preferred but not required. ITIL Certification, preferred but not required. Migration of and implementation solutions from a design/architecture perspective related to Microsoft 365. Understanding of entire Microsoft Office 365 suite product and solutions. Building and executing PowerShell scripts. General knowledge of networking IP, DNS, SMTP. Knowledge of Identity management product such as Okta. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1 Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online.

JD Scale and support products such as tablets/phones, lone worker monitoring devices, push-to-talk (PTToB) deployments e.g. Motorola WAVE, and Real Time Location Services (RTLS) WaveCAP Provide L2/L3 level support for device deployments and tracking. Handon experience with Intune and excellent troubleshooting skills. Act as the deployment coordinator for products such as PTToB and RTLS, including system setup, training, and monitoring deployment activities Work directly with stakeholders to understand RTLS requirements and help deploy new solutions to capture data and analyze for efficiencies In-depth knowledge of digital tools, IoT devices, and software platforms used in connected worker solutions, including Azure DevOps and Microsoft O365/M365 services. Skills in deploying and supporting products such as tablets/phones, lone worker monitoring devices, push-to-talk (PTToB) deployments, and Real Time Location Services (RTLS). Understanding of RF, WIFI, BLE and other wireless communication channels

Company: Cygnet Infotech is a leading tech powerhouse that focuses on delivering high value IT Services, Products and Emerging Technology Solutions including state of art products based on Blockchain, Artificial Intelligence, IoT and Cloud. Cygnet Infotech is a trusted Global Technology Company with over 20 years of experience in providing innovative Technology Solutions and Services to its clients across 35 countries globally. Cygnet is approved by various Government authorities like India, UAE, UK for GST/ VAT software provider. To learn more please visit our website: https://www.cygnet.one Job Role: System Administrator Experience: 3+ Years Location: Ahmedabad (Work from office) Job Description: Should have good Communication. Mange Windows and Linux servers with good troubleshooting skills Strong knowledge of Active Directory, Group Policy, DNS, DHCP Hands on knowledge on scripting and automation Administrate infrastructure, including firewalls, Antivirus AV knowledge and hands on experience on DLP solutions (Must) Hands on experience on backup solutions like Backup Exec, Azure Backup, etc. Good knowledge of SAN and NAS Drive Ability to manage Microsoft O365 services like Exchange, SharePoint, Teams , Azure AD Sync etc. Troubleshoot physical server issues using iDrac/iLO/Xclarity. Should have knowledge of Network switches L2, L3 Network Configuration Hands-on experience on monitoring software like Grafana, Zabbix, PRTG, etc.. Skill to effectively analyze and solve problems of IT operation and IT Infrastructure Ability to work independently as well as with a team Ability to prepare and maintain documentation of Project related work. Kindly share your CV on ravi.parmar@cygnet.one

Overview We are seeking a skilled Microsoft 365 Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing our Microsoft 365 environment with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. This role requires a deep understanding of Microsoft 365 technologies and a proactive approach to maintaining a secure and efficient IT infrastructure. Key Responsibilities Microsoft 365 Migrations: Plan, manage, and execute migrations to Microsoft 365 from various platforms, ensuring minimal disruption to business operations. Email Backup and Archival: Implement and maintain robust email backup and archival solutions to ensure data integrity and compliance with regulatory requirements. Email Security: Configure and manage email security measures to protect against phishing, spam, and other email-based threats. Entra ID: Manage and maintain Entra ID for user authentication and access control, ensuring secure and streamlined access to Microsoft 365 resources. Intune: Administer and optimize Microsoft Intune for device management, ensuring secure and efficient deployment of applications and policies across the organization. Monitoring and Reporting: Regularly monitor the Microsoft 365 environment and generate reports on performance, security incidents, and compliance. Troubleshooting and Support: Provide technical support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal downtime. Documentation: Maintain comprehensive documentation of configurations, processes, and procedures related to Microsoft 365 administration. Continuous Improvement: Stay updated on the latest Microsoft 365 features and best practices and proactively recommend improvements to enhance the IT infrastructure. Experienced to manage Microsoft 365 and perform tenant-level implementation and administration of cloud and hybrid environments. Functional experience with all Microsoft 365 workloads and Microsoft Entra ID, as well as a working knowledge of networking, server administration, DNS, and PowerShell Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Minimum of 3-5 years of experience in Microsoft 365 administration, with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. In-depth knowledge of Microsoft 365 applications and services, including Exchange Online, SharePoint, OneDrive, Teams, and more. Proven experience with Microsoft 365 migrations and integration with other systems. Strong understanding of email security protocols and best practices. Experience with Entra ID and Intune administration. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications including MS-102

Looking for a proactive and skilled IT Manager to oversee and enhance our IT systems. The role involves managing IT infrastructure, ensuring robust cybersecurity measures, and optimizing cloud computing solutions to drive operational efficiency.