8 Microsoft O365 Jobs

About the Company As the worlds leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Position Summary The Technician Tier-1 of the 24x7 Service Desk, is to deliver efficient, responsive, and effective resolution of global application issues while supporting customers enterprise wide utilizing diverse customer service channels such as: phone, online, and chat technologies. They will also need to work in close coordination with IT team members abroad to escalate incidents that cannot be resolved by them and ensure that users receive seamless resolution of their day-to-day problems. Outcomes and Accomplishments As a Technician, Tier 1 Support, you will: Serve as first point of contact to customers seeking technical assistance via phone, email, and chat. Perform remote troubleshooting through diagnostic techniques and pertinent questions Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently. Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams. Escalating incidents and / or requests to the Service Desk Team Leader or resolver groups when required. Ensure IT compliance for global infrastructure services. Level 1 user account management for entire applications hosted (Onboarding user, Offboarding User, License allocation et). Use the support database for handling the Service Requests and Incidents. Resolve issues like from basic account lockout and password reset to complex application issues. Categorize the tickets accurately and summarize status and document the detailed troubleshooting steps performed before forwarding to next level. Ability to interact well with employees, vendors, and customers. Research and evaluate problems or technologies outside current knowledge or experience. Create knowledge article documentations as required. Maintain ticket quality by updating all the required steps. Help troubleshoot and perform RCA of business application issues and resolve as many incidents as possible at the first level support. Other duties as assigned. What You Bring: 2+ Years experience with Enterprise level IT support, preferably in IT TIER 1/Service Desk Excellent troubleshooting skills and technical support. Experience in working with highly collaborative environment and proven knowledge. Experience in Incident and service ticket handling end to end Experience in interfacing directly with customers over phone, e-mail for issues reported. Must have excellent interpersonal and written communication skills. Hands-on with Linux and Windows Operating Systems/Servers Proficiency with MS Office suite. Good knowledge or hands on knowledge of Active Directory. Microsoft O365 basic management Level 1 troubleshooting and remote recovery of incidents reported Level 1 software installation and troubleshooting Hands-on with communication tools like Teams, Slack, Bomgar and other applications etc. Hands-on with ticketing and knowledge management tools like Jira, Wiki, Confluence etc. Critical incident bridge coordination and notification CAB call participation and notification Fundamental knowledge of network routers, switches, firewalls and troubleshooting techniques. Knowledge of ITIL fundamentals and preferably on Incident Management. ITIL certification is an added advantage. Willing to work in a 24/7 rotational shift, must be resourceful, able to adapt to new situations and to work in a fast-paced, rapidly changing environment. **Candidates should be flexiable to work from office (Bellandur,Bangalore) and ready to work in night shift (9PM to 6AM)** Show more Show less

We are looking for a seasoned professional to spearhead the modernization of enterprise applications, oversee system integrations, and ensure optimal uptime and security. The ideal candidate should possess extensive expertise in legacy transformation, DevOps practices, and cloud SaaS/PaaS architecture with a strong emphasis on migration preparedness and enterprise agility. Your responsibilities will include evaluating legacy applications and devising modernization strategies such as refactoring, rehosting, and replatforming. You will be leading integration initiatives utilizing RESTful APIs, microservices, and enterprise service bus (ESB). Furthermore, you will be responsible for implementing DevOps best practices, overseeing pipelines with tools like GitLab CI, Jenkins, and container platforms such as Docker and Kubernetes. Additionally, you will be expected to architect and deploy SaaS/PaaS solutions across AWS, GCP, and Microsoft O365 environments, as well as design and supervise data migration projects while overseeing the entire lifecycle of modernization programs. Developing comprehensive UAT, QA, and end-to-end test scripts to ensure solution quality and user acceptance will also be a crucial part of your role. Collaboration with cloud architects, developers, and business stakeholders on a cross-functional basis will be essential. Your core technical skills should encompass expertise in languages and platforms including Java, .NET, and Python for integration and customization purposes. Proficiency in integration technologies such as REST APIs, Microservices, and ESB (e.g., MuleSoft, WSO2), as well as experience with DevOps tools like GitLab CI, Jenkins, Docker, and Kubernetes for setup and CI/CD workflows are required. Hands-on experience with cloud platforms such as AWS, GCP, and Microsoft Azure/O365 for SaaS/PaaS design and migration is essential. Knowledge in legacy modernization practices like application refactoring, code conversion, and database migration is also necessary, along with expertise in testing and QA processes, including QA lifecycle management, UAT scripting, and system validation. Preferred certifications for this role include TOGAF 9 certification for enterprise architecture frameworks, AWS DevOps Engineer Professional, and Microsoft Power Platform Solution Architect.,

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. The Sales Engineer (SE) for India will play a crucial role as the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert, you will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions. You will take joint ownership with the Sales team in developing customer relationships and provide leadership in security architecture. Your strong problem-solving skills will help influence customers" technical strategy. As a trusted advisor, you will develop an understanding of customer needs, risks, tolerance, and technology gaps. Apart from your role as a technologist, you are expected to understand the customer journey with our product and ensure a smooth experience for customers throughout their engagement, onboarding, and product usage. Customer success is a top priority, and you will play a key role in enabling a positive customer experience. You will also be responsible for building and training the sales organization, acting as a storyteller to help the sales team sell more effectively. Understanding the emerging ecosystem of cybersecurity partners like SOC services partners, CSPs (cloud service partners), MSSPs, etc., will be essential. You will work closely with channel partners to upscale and train them for better customer engagement. Additionally, you will provide routine updates on new products/technologies to internal sales staff and collaborate with Regional/Global Product Managers and Product Marketing Managers to stay updated on the latest trends. Your responsibilities will include confidently delivering technical demonstrations, encouraging partners and channels to propose our products effectively, presenting technical solutions to all levels of an organization, designing customer-centric solutions, delivering training to customers and prospects, ensuring quality support and customer health, contributing to best practices, and continuous learning to maintain current technical knowledge. Experience in delivering high-quality presales support and solutions, understanding SOC operations, security analytics capabilities, cloud architecture, cloud native application security, SASE, CASB, Zero trust model, and knowledge of Microsoft O365, Azure, Google, AWS services will be advantageous. Exposure to security software solutions and good communication skills in English are required. A strong interest in cybersecurity and public cloud technologies like AWS and Azure is essential. Sales Engineers at Trend Micro actively participate in webinars, workshops, and industry events as speakers or panelists. Strong public speaking skills will be an added advantage to excel in this role. Join Trend Micro, embrace change, empower people, encourage innovation, and thrive with us.,

Required skill set Graduate, undergraduate with minimum of 1 year of experience into technical Support Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) Minimum 12 Months Tech Support. CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

International Voice Process Technical Support Microsoft o365 DNS DHCP Active Directory FSMO Rules Handling customer queries over call. immediate joiners only Call - 8826800366 Required Candidate profile Active Directory, DNS, DHCP , RDS , FSMO, Technical Support, Group policy ,o365

Key Responsibilities • Provide exceptional remote technical support to international customers via phone and other communication channels. • Troubleshoot and resolve issues related to Desktop PCs, Laptops, and end-user computing. • Assist users with application issues, utilizing remote sharing tools as needed. • Perform basic networking troubleshooting, including understanding TCP/IP, PING, IPCONFIG, and MAC addresses. • Manage Active Directory tasks such as password resets, account unlocks, account updates, and performing cessations. • Troubleshoot Microsoft Outlook and provide support for Microsoft O365 and Exchangerelated issues. • Utilize ITSM tools, specifically ServiceNow, for ticket management and tracking. • Maintain a high level of integrity and customer sensitivity in all interactions. • Prioritize tasks effectively and balance work with personal life. • Contribute to root cause analysis and demonstrate good reporting and presentation skills (desired). • Be a proactive, technology-savvy, and adaptable team player. Required Skills & Experience • Experience: Minimum 1-4 years of experience as a Service Desk Agent, End User Computing (EUC) Agent, or L1 Engineer. • Communication: Excellent verbal and written communication skills with a neutral accent. Prior exposure to working with international customers over the phone is preferred. • Technical Proficiency: o Working knowledge of ITSM Tools (ServiceNow preferred). o Strong knowledge of Desktop PC/Laptop troubleshooting. Understanding of TCP/IP, networking basics, and end-user computing. o Proficiency with technical terms like IP address, PING command, IPCONFIG, Mac address. o Hands-on experience with Active Directory (password resets, account unlocks, updates, cessations). o Expertise in Outlook troubleshooting and knowledge of Microsoft O365 and Exchange. • Documentation: Ability to provide proper relieving and experience letters from previous organizations. Justification/supporting documents required for any employment gaps. Qualifications • Full-time Bachelors Degree. Desired Additional Qualifications & Skills • ITIL V3 / ITIL 4 Certification. • Azure certification. • MCP/MCSE Certified. Personality & Attitude • Excellent understanding of customer service and a strong work ethic. • Customer-sensitive with a positive attitude. • Good in prioritization and maintains a high level of integrity. • Good reporting, root cause analysis, and presentation skills (desired). • Technology savvy and proactive with good aptitude levels. • Adaptable to team dynamics and a strong team player

Essential Duties and Responsibilities (Focus on the highlighted ones. Power Platform is a plus) Microsoft Office 365 technical subject matter expert to include expert level understanding of Exchange online, Teams, SharePoint Online, Power Platform, Graph PowerShell scripting, Azure AD, Security, Intune etc. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem. Promote innovative solutions to internal clients regarding Microsoft Productivity offerings. Drive continuous improvement efforts. Take ownership of issueequest through resolution or escalation. Minimum Required Qualifications 5+ years of relevant experience, particularly managing a medium/large size environment. Demonstrated knowledge of Microsoft 365 Administration and Azure AD. Working knowledge of ITIL processes. Microsoft O365 Certification, preferred but not required. Azure Certification, preferred but not required. ITIL Certification, preferred but not required. Migration of and implementation solutions from a design/architecture perspective related to Microsoft 365. Understanding of entire Microsoft Office 365 suite product and solutions. Building and executing PowerShell scripts. General knowledge of networking IP, DNS, SMTP. Knowledge of Identity management product such as Okta. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1 Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online.

JD Scale and support products such as tablets/phones, lone worker monitoring devices, push-to-talk (PTToB) deployments e.g. Motorola WAVE, and Real Time Location Services (RTLS) WaveCAP Provide L2/L3 level support for device deployments and tracking. Handon experience with Intune and excellent troubleshooting skills. Act as the deployment coordinator for products such as PTToB and RTLS, including system setup, training, and monitoring deployment activities Work directly with stakeholders to understand RTLS requirements and help deploy new solutions to capture data and analyze for efficiencies In-depth knowledge of digital tools, IoT devices, and software platforms used in connected worker solutions, including Azure DevOps and Microsoft O365/M365 services. Skills in deploying and supporting products such as tablets/phones, lone worker monitoring devices, push-to-talk (PTToB) deployments, and Real Time Location Services (RTLS). Understanding of RF, WIFI, BLE and other wireless communication channels