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Support engineer

Support engineer

Mavenir

1 - 6 years

10 - 11 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Administration Sales KPI Wireless networking Manager Technology Customer support Hardware Troubleshooting Customer engagement Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Key Responsibilities

Day to Day operation onsite , Troubleshooting , SLA/KPI Maintain , Customer engagement

Job Requirements

Day to Day operation onsite , Troubleshooting , SLA/KPI Maintain , Customer engagement

Accessibility

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

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Support engineer