Support Engineer Intern

Job Title: Intern – Support Engineer
Location: Pune, Maharashtra
Job Type: Internship
Time: 8AM - 4PM
Industry: Education Technology (ERP Software for Schools, Colleges, and Universities)

About Us:
We are a leading provider of ERP solutions designed specifically for educational institutions. Our software helps schools, colleges, and universities streamline academic, administrative, and financial operations, enabling them to focus on delivering quality education.We are looking for enthusiastic and technically inclined Intern Support Engineers to join our dynamic support team in Pune. This role offers an excellent opportunity to learn, contribute, and grow in the educational ERP domain.

Key Responsibilities:

• Provide technical support to clients (schools, colleges, universities) using our ERP platform.
• Respond to customer queries via email, phone, or ticketing system in a timely and professional manner.
• Assist in troubleshooting software issues related to user accounts, modules, and data management.
• Coordinate with the development team to escalate and resolve complex technical problems.
• Guide clients on ERP features, workflows, and best practices to ensure smooth usage.
• Participate in software installation, configuration, and testing activities under supervision.
• Prepare and maintain support documentation, FAQs, and user guides for client reference.
• Gather and log customer feedback for continuous product improvement.

Required Skills & Qualifications

• Education: Pursuing or recently completed a Bachelor’s degree in Computer Science, IT, Electronics, or related field.
• Technical Knowledge:
• Basics of SQL databases (querying, data handling).
• Understanding of web applications and browser-based troubleshooting.
• Familiarity with Windows/Linux operating systems.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills in English and Hindi/Marathi.
• Ability to learn quickly and adapt to new technologies.
• Customer-focused attitude with patience and empathy.

Preferred (Good to Have)

• Exposure to ERP systems or similar enterprise software.
• Basic knowledge of HTML, CSS, or JavaScript for UI issue diagnosis.
• Internship or project experience in software support, IT helpdesk, or technical customer service.

Duration

• Duration: 6 months (with the possibility of full-time employment based on performance)

Benefits

• Hands-on experience with ERP solutions for the education sector.
• Mentorship from experienced professionals in software support and implementation.
• Exposure to live client interactions and problem-solving scenarios.
• Certificate of completion and potential career opportunities within the organisation.

Work Location
Pune (On-site)If you are passionate about technology, eager to learn, and ready to contribute to transforming educational operations, we’d love to hear from you!

Apply Now: hr@akronsystems.com

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person