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DELOPT
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Support Engineer

Support Engineer

DELOPT

8 - 10 years

25 - 30 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

backend linux presales customer support windows analytics sql technical documentation service operations customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Accountable & Responsible,

Ethics & Integrity, Knowledge, Collaboration, Caring, Agility, Empowerment with Accountability and

Bangalore, DELOPT

Behavioural Capabilities

Should be professional and ethical to the organization.

Soft Spoken and punctual

Good in customer interaction.

self-driven and accountable for complete execution.

Description

Engineering Degree in CS /EC

8-10 yrs

Technical & Process Capabilities

Hands-on experience with Linux-based edge devices with SSH-level debugging

Experience with Apache Tomcat, Windows Server, and Linux server management in AWS or private cloud

Should have knowledge on SQL settings and query.

Should have knowledge on API integration, IIS, FTP(s), HTTP(s), and TCP/IP protocols

Capable to demonstrate to ensure that customers are educated with products.

Should have knowledge on Video Analytics like Gender classification, age category, etc..

Job Description

Support Engineer - JD (DJD2024004)

Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the domestic and

overseas customers.

Responsibilities

Manage end-to-end customer support for Linux-based embedded systems and analytics solutions across

domestic and international clients.Providing backend support on Linux based edge device, Tomcat Apache servers, SQL databases, ETL processes,

and managing server back-ups.

Lead pre-sales activities, including demos, POCs, technical discussions, and securing significant orders.

Manage the day-to-day service operations of the installation, delivery, and deployment of technical resources

within area of responsibility.Gathered and analysed customer requirements, prepared technical documentation, and coordinate with

development teams for project schedule and deliver final products.Managing the Application deployment, performance tuning, and service recovery.

Manage cloud and enterprise servers for high-profile clients.

Provide training to internal stakeholders and customers on new products.

and solutions.

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Support Engineer