MyCargoGate is a fast-growing Swiss company providing a cutting-edge digital solution for customs clearance in the e-commerce logistics sector. Our platform supports international operators in streamlining cross-border shipments, ensuring compliance, and improving delivery efficiency. We pride ourselves on a collaborative, innovative, and supportive work environment. Our IT teams are based in Bangalore and Europe, with an operational presence in New Delhi . We are looking for a skilled and motivated Support Agent (Level 1 & 2) to provide high-quality technical support to our internal users, mainly logistics operators, who rely on our platform for their daily operations. You will act as a key player between our operations and development teams, ensuring that technical issues are addressed swiftly and that users are empowered to make the most of our tools. You will also directly work on incident or request resolutions by updating JSON files, running SQL commands or Python scripts. You will also be involved in system validation and testing of new releases, ensuring the product's stability and reliability. We use Jira Service Management to manage support tickets. Roles and Responsibilities: Provide Level 1 and Level 2 support to internal users (logistics operators) using our customs clearance digital solution. Troubleshoot technical issues and escalate complex cases to the development team when necessary. Use SQL and support tools to investigate and resolve data-related queries and issues. Contribute to validation and testing of new system releases , identifying bugs and ensuring proper functionality before deployment. Maintain detailed documentation of issues, resolutions, and system behaviours. Collaborate closely with the development team , providing feedback and suggestions for continuous improvement. Participate in training sessions and help improve support documentation and user guides. Key Requirements: 3+ years of experience in a technical support or application support role. Knowledge of SQL for troubleshooting and analysis. Comfortable working with complex systems and understanding software architecture. Ability to manage multiple tickets/issues while maintaining clear communication and prioritisation. Experience in system validation/testing (manual or automated (Python) is a plus). Strong analytical and problem-solving skills. Team player with excellent communication skills. Fluent in English (German or another language is a plus). Experience in logistics or customs is a plus, but not mandatory. What We Offer: A hybrid working model combine remote work with regular in-office collaboration. A friendly and supportive work environment that values your ideas and input. The opportunity to work with cutting-edge technologies in a rapidly evolving industry. A chance to be part of a dynamic team building innovative solutions for the e-commerce logistics space.
MyCargoGate is a leading global logistics platform that streamlines freight management with seamless end-to-end cargo visibility. We empower businesses to optimise their supply chain operations, improve decision-making, and ensure timely delivery of goods across the globe. Join us at MyCargoGate and become part of a forward-thinking, tech-driven company committed to shaping the future of global logistics. As a Senior Java Developer , you will work on and deliver high-quality applications that meet user needs and business goals. You will be responsible for designing, coding, testing, and maintaining web software using modern technologies and best practices. Roles and Responsibilities: Lead the design, development, and implementation of applications for processing of eCommerce shipments, including customs clearance, tracking, and labelling, with Java and Spring Boot framework. Design and implement APIs for customers to send data and retrieve backtracking details and reports. Develop integrations with external tools for efficient follow-up on shipments, invoices, customs documents, and other data. Develop and maintain connections with external providers such as logistics companies, customs authorities, middleware solutions, and partner organizations. Develop and maintain integrations between our applications and various types of machinery, including sorting machines and automated storage systems. Architect and implement solutions leveraging AWS services (S3, RDS, EC2, SQS, Lambda). Develop and maintain SQL databases, primarily using Aurora MySQL . Write clean, efficient, well-documented code adhering to best practices and design patterns. Mentor and guide junior developers on technical and professional best practices. Participate in code reviews, provide constructive feedback and troubleshoot and debug complex technical issues. Collaborate effectively with other developers, testers, product owners, and stakeholders. Contribute to the continuous improvement of development processes and team efficiency. Key Requirements: 6+ years of professional experience as a Software Developer with Java and Spring Boot . 3+ years of experience with AWS Services: S3, RDS, EC2, SQS, and Lambda. Experience in SQL and relational databases, preferably Aurora MySQL . Experience developing and integrating with third-party APIs (both consuming and creating APIs). Experience developing asynchronous [micro] services Familiarity with common integration patterns (e.g., REST, SOAP, message queues). Strong leadership and mentoring skills with the ability to guide junior developers. Proven experience in leading or contributing to the design and architecture of complex software systems. Strong understanding of object-oriented programming principles and design patterns (e.g., SOLID principles, hexagonal architecture). Prior experience with enterprise-scale systems and AWS infrastructure is a major plus. Having an AWS certification is a plus. Special Requirements for the Role Be a self-starter, problem solver, positive attitude, and great attention to detail. Strong English communication skills, both written and spoken. Experience with enterprise-scale systems is a significant plus. Experience with Unit and Integration Testing of code. Mandatory experience working in an agile environment.