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BCD Travel
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Support Consultant I

Support Consultant I

BCD Travel

1 - 4 years

4 - 7 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

voice process customer service problem solving communication skills customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Support Consultant I to join our team. The ideal candidate will have a strong background in providing technical support and excellent communication skills.

Roles and Responsibility

Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to resolve customer complaints and concerns.
Develop and maintain knowledge base articles to improve customer self-service capabilities.
Analyze customer feedback and suggest process improvements.
Participate in training and development programs to enhance technical skills.

Job Requirements

Strong understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with customer relationship management software.
Ability to collaborate with cross-functional teams to achieve common goals.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Support Consultant I