Support Associate

Cuculus

0 - 2 years

2 - 3 Lacs

bengaluru

Posted:12 hours ago| Platform:

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Skills Required

computer operating back office customer service accounting customer support excel data entry operation computer ms office outlook microsoft windows typing ms office word tally data entry internet email powerpoint communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cuculus is looking for Support Associate to join our team
Roles and Responsibility

Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve customer complaints professionally and promptly.
Collaborate with internal teams to resolve complex issues.
Develop and maintain knowledge base articles to assist customers.
Analyze customer feedback to improve overall customer satisfaction.
Identify and escalate trends or systemic issues to senior management.

Job Requirements

Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent customer service skills and ability to build strong relationships.
Strong analytical and troubleshooting skills.
Ability to adapt to changing priorities and deadlines.
Strong attention to detail and ability to maintain accurate records.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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