Posted:3 days ago|
Platform:
Remote
Full Time
Role: Demonstration, Sales & Support Executive
About Us:
Selten Infotech is a leading provider of WhatsApp Marketing & Automation Services, helping businesses enhance customer engagement and boost sales. We specialize in WhatsApp Marketing Systems, Automation Tools, and Digital Solutions, enabling seamless communication and marketing success.
Innovative Solutions | Smart Automation | Business Growth
We are looking for a motivated Demonstration, Sales & Support Executive to boost the sales of our WhatsApp Marketing and Automation Platforms.
Key Competencies & Skills Required:
o Basic knowledge of Computer Software, WhatsApp Marketing and CRM Systems.
o Familiarity with remote access tools (Anydesk, TeamViewer, Zoom, Ultra Viewer).
o Required Knowledge of MS Excel and Power Point.
o Ability to troubleshoot minor software issues.
2.Sales & Communication Skills
o Strong persuasive and consultative selling ability.
o Ability to handle objections and negotiate effectively.
o Excellent verbal and written communication in Hindi/English and Gujarati.
3. Customer Service Orientation
o Patience and problem-solving skills for handling customer queries.
o Ability to provide ongoing support and ensure a positive customer experience.
4. Time Management & Organization
o Ability to handle multiple clients and tasks efficiently.
o Maintaining structured follow-ups and managing client relationships.
5. Adaptability & Learning
o Willingness to learn about new updates in WhatsApp marketing trends.
o Quick adaptability to customer-specific requirements and issues.
Key Responsibilities:
o Engage with leads generated from various sources (Meta ads, referrals, website, webinars, outdoor branding, etc.).
o Qualify leads by understanding their business needs and expectations.
o Maintain a CRM/database to track lead status and interactions.
2.Product Demonstration & Consultation
o Conduct product demonstrations via remote tools like AnyDesk, Zoom, or Google Meet.
o Explain features, benefits, and use cases of the WhatsApp Marketing Systems.
o Address queries and objections to ensure client understanding.
o Customize demonstrations based on client requirements.
3. Sales & Activation
o Convert potential leads into paying customers by explaining the value of the system.
o Guide customers through the purchasing process, including payment and activation.
o Assist in license activation and initial setup for clients.
4. Client Support & Relationship Management
o Provide post-sales support for clients with technical or operational issues.
o Offer guidance on best practices for maximizing the system’s potential.
o Ensure customer satisfaction by addressing concerns promptly.
o Manage license renewals and upselling opportunities.
5. Reporting & Performance Tracking
o Keep detailed records of demos, sales conversions, and client interactions.
o Provide feedback to the team on customer concerns and potential improvements.
o Meet sales targets and key performance indicators (KPIs).
Selten Infotech Pvt Ltd
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