Selten Infotech Pvt Ltd

Role: Demonstration, Sales & Support Executive About Us: Selten Infotech is a leading provider of WhatsApp Marketing & Automation Services, helping businesses enhance customer engagement and boost sales. We specialize in WhatsApp Marketing Systems, Automation Tools, and Digital Solutions, enabling seamless communication and marketing success. Innovative Solutions | Smart Automation | Business Growth We are looking for a motivated Demonstration, Sales & Support Executive to boost the sales of our WhatsApp Marketing and Automation Platforms. Key Competencies & Skills Required: Technical Skills o Basic knowledge of Computer Software, WhatsApp Marketing and CRM Systems. o Familiarity with remote access tools (Anydesk, TeamViewer, Zoom, Ultra Viewer). o Required Knowledge of MS Excel and Power Point. o Ability to troubleshoot minor software issues. 2.Sales & Communication Skills o Strong persuasive and consultative selling ability. o Ability to handle objections and negotiate effectively. o Excellent verbal and written communication in Hindi/English and Gujarati. 3. Customer Service Orientation o Patience and problem-solving skills for handling customer queries. o Ability to provide ongoing support and ensure a positive customer experience. 4. Time Management & Organization o Ability to handle multiple clients and tasks efficiently. o Maintaining structured follow-ups and managing client relationships. 5. Adaptability & Learning o Willingness to learn about new updates in WhatsApp marketing trends. o Quick adaptability to customer-specific requirements and issues. Key Responsibilities: Lead Handling & Initial Contact o Engage with leads generated from various sources (Meta ads, referrals, website, webinars, outdoor branding, etc.). o Qualify leads by understanding their business needs and expectations. o Maintain a CRM/database to track lead status and interactions. 2.Product Demonstration & Consultation o Conduct product demonstrations via remote tools like AnyDesk, Zoom, or Google Meet. o Explain features, benefits, and use cases of the WhatsApp Marketing Systems. o Address queries and objections to ensure client understanding. o Customize demonstrations based on client requirements. 3. Sales & Activation o Convert potential leads into paying customers by explaining the value of the system. o Guide customers through the purchasing process, including payment and activation. o Assist in license activation and initial setup for clients. 4. Client Support & Relationship Management o Provide post-sales support for clients with technical or operational issues. o Offer guidance on best practices for maximizing the system’s potential. o Ensure customer satisfaction by addressing concerns promptly. o Manage license renewals and upselling opportunities. 5. Reporting & Performance Tracking o Keep detailed records of demos, sales conversions, and client interactions. o Provide feedback to the team on customer concerns and potential improvements. o Meet sales targets and key performance indicators (KPIs).