Support Analyst with Unix/Linux

Dear Candidates

Support Analyst with Unix

Skills- Unix, Scripting, Experience in Capital Market or Investment Bank

Exp- 3+ years

Location- Mumbai

Direct Responsibilities

1. Provide first class support to all users of the application system in a timely and efficient manner.
2. Liaise with the developers to communicate issues raised by the business
3. Communicating with the global team to resolve issues.
4. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
5. Build a working knowledge of the systems and business area in order to provide a high level of support.
6. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
7. Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.
8. The systems which team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
9. Ability to work within tight deadlines
10. Ability to work independently and as part of a team.
11. Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.
12. Monitoring alerts and coordinating with DEV team support team and users for further action.
13. Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor
14. Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.
15. Ability and willingness to work on weekends on demand basis as per the shift roster
16. Good communication (written & verbal English) skills
17. Nice to have function knowledge or ready to work on function issues.

Contributing Responsibilities

REPORTING SUPPORT

Produce reports from Service Now/infrastructure tools for performance statistic

PRODUCTION

Act as functional first line support and Perform first level of investigation for incidents and requests raised from user

SUPPORT

First line of support between end users and DEV team

MONITORING.

Monitoring daily production batches, alerts and notification, daily health check of system.

Interested candidates share resume on

singh.nikita@kiya.ai

Total Experience:

Relevant Experience in L2 support

Relevant Experience in Unix/Liunx & Oracle

Current CTC :

Expected CTC:

Official Notice Period:

Offer if any:

Current Location:

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