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Capgemini
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Support Analyst

Support Analyst

Capgemini

10 years

0 Lacs

gurgaon haryana india

Posted:11 hours ago| Platform:

Apply

Skills Required

support reports data extract reporting consistency analytics communication engineering teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

Working experience with

Tableau

dashboards and reports for operational reporting.Analyse support

KPI

s and identify trends, anomalies, and improvement opportunitiesCollaborate with cross-functional teams to interpret data and provide actionable insightsWork with

Zendesk

to extract and interpret ticketing dataSupport weekly/monthly reporting cycles and ad-hoc

analysis

requests.Ensure data accuracy, consistency, and timely delivery of

reports,

preferably in

SaaS

support environments.Experience in support operations or customer success analytics is highly desirable.

Required Skills & Experience

3–10 YearsJob Location-Gurgaon

Excellent verbal

and written communication skillsFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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Support Analyst