Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in pune
>
Onit
>
Support Analyst

Support Analyst

Onit

2 - 4 years

4 - 6 Lacs

pune

Posted:2 days ago| Platform:

Apply

Skills Required

supervisor legal compliance support analyst billing workflow management ms office operations spend management technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support Analyst
Onit Pune, Maharashtra, India Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.

Position Summary
Onit is growing and we are in need of an experienced Lead Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
Key Responsibilities

Provide front-line and ongoing product and technical support for Onit s products and solutions

Develop and maintain expert knowledge on Onit s product suite

Educate users on all functions and features of our product line

Assist with management of account software subscriptions

Own and resolve customer and law firm escalations

Provide feedback and suggestions on product features, product performance, alternative solutions and market trends

You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction

You take responsibility for projects end-to-end, from idea to completion

Provide assistance, guidance, and coaching to colleagues where needed

Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals

Participate effectively as an individual and team contributor within a multifaceted technology environment

Support delivery and implementation services as necessary

Work on special projects as assigned

Qualifications and Skills

2-4 years of related technical support is preferred (SaaS software preferred)

Ability to lead and supervise other team members

Demonstrated ability to quickly understand business requirements and expectations

Excellent verbal and written communication skills

Detail-oriented with strong organizational skills

Prior experience working on electronic e-billing or accounting experience

Excellent Microsoft Office Suite and general documentation proficiency

Ability to multi-task and prioritize across several projects simultaneously

High aptitude and EQ

More Jobs at Onit

Senior Solution Engineer

Pune

5.0 - 10.0 yrs

INR 12 - 13 Lacs

Solution Engineer

Pune

2.0 - 4.0 yrs

INR 8 - 9 Lacs

Senior System Administrator

Pune

8.0 - 9.0 yrs

INR 5 - 9 Lacs

Senior QA Engineer

Pune

4.0 - 7.0 yrs

INR 12 - 13 Lacs

QA Engineer

Pune

4.0 - 5.0 yrs

INR 7 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Onit

Legal Technology

Austin

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Support Analyst