Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai suburban
>
Kiya.ai
>
Support Analyst 2

Support Analyst 2

Kiya.ai

3 - 7 years

5 - 10 Lacs

mumbai suburban navi mumbai mumbai (all areas)

Posted:1 week ago| Platform:

Apply

Skills Required

unix capital market l2 itil sql nagios prometheus oracle grafana

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi All,

Urgently hiring for Application production support for one of our leading Investment Banking client in Mumbai location.

This is for L2 Support only

Location : Mumbai

Experience level : 3 - 7 years

Looking for capital market / Investment Banking domain only.

Direct Responsibilities

Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

Hands on knowledge in SQL/Oracle /Unix
Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
Knowledge on ITIL process

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai

More Jobs at Kiya.ai

URGENT : IT Project Manager at Navi Mumbai

Navi Mumbai

10 - 20 yrs

INR 25 - 30 Lacs

Compliance Officer

Chennai

5 - 8 yrs

INR 5 - 11 Lacs

Corporate KYC (Senior Analyst)

Pune

7 - 10 yrs

INR 5 - 11 Lacs

Financial Reporting Analyst (Subject Matter Streams team)

Goregaon, Mumbai (All Areas)

1 - 4 yrs

INR 4 - 5 Lacs

Fund Accountant

Vasai, Navi Mumbai, Mumbai (All Areas)

1 - 2 yrs

INR 1 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.