Supplier Quality Compliance

Key Responsibilities:

Issue Documentation & Resolution:

When an issue is raised, create and maintain documentation.

Work directly with suppliers to ensure effective Corrective Actions and Preventive Actions (CAPA) are implemented.

Track these actions to prevent recurring issues in quality, delivery, or production.

SCAR Management:

Handle Supplier Corrective Action Requests (SCARs) — currently, there are over 100 open SCARs.

Collaborate with suppliers, internal manufacturing teams, category teams, sourcing teams, and quality teams to close SCARs within agreed timelines.

Root Cause Analysis & Prevention:

Determine the cause of quality issues, how to prevent them, and ensure supplier commitments are followed.

If repeat issues occur, investigate why corrective actions failed and escalate as needed.

Cross-Functional Coordination:

Work with internal teams (e.g., production, factory, category) to communicate resolutions and preventive measures.

Share supplier commitments and ensure adherence.

Target Industry & Background:

Preferably from Biopharma or Pharma Manufacturing, but open to candidates from any manufacturing sector (e.g., electronics, consumer goods, automotive, plastics).

Experience in Quality Control (QC) or Quality Assurance (QA) is relevant.

QC: Inspects and verifies product quality.

QA: Ensures suppliers and processes meet quality standards and compliance.

Should be familiar with CAPA processes, SCARs, PPM (Parts Per Million), supplier management, documentation, and company quality policies.

Desired Skills & Attributes:

Global exposure is essential — experience working with international stakeholders (US, UK, etc.).

Ability to coordinate and drive resolutions across different global manufacturing sites.

Strong governance, dashboard reporting, escalation management, and process improvement skills.