Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Resultscx
>
Supervisor

Supervisor

Resultscx

2 - 4 years

2 - 5 Lacs

Bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

BPO Team management Process improvement Analytical Healthcare Customer service MS Office Operations Analytics CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

tabindex="0"> JOB DESCRIPTION Job Attributes +

Job ID
Req ID
IND00071
Job Type
Full Time
Job Location
Bengaluru, Karnataka
IN

Supervisor, Operations

Designation : Team Leader Healthcare Contact Center (Member/Provider Services)

Location: Bangalore, India

Job Type: Full-Time

Shift: Fixed Night Shifts

We are looking for an experienced and dynamic Team Leader to manage and guide a team of healthcare contact center executives in our Member/Provider Services division. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record in managing performance and driving results in a BPO environment. This role involves overseeing day-to-day operations, ensuring high-quality service delivery, and supporting team members in achieving their goals.

---

In this role you will:

Supervise and manage a team of contact center executives handling healthcare member and provider services.

Monitor team performance to ensure adherence to service level agreements (SLAs), quality standards, and operational metrics.

Provide coaching, mentoring, and regular feedback to team members to enhance their skills and productivity.

Conduct team huddles, performance reviews, and training sessions to address individual and team development needs.

Act as the first point of escalation for complex or unresolved customer queries and ensure timely resolutions.

Collaborate with quality analysts and trainers to identify gaps and implement corrective actions.

Prepare and present daily, weekly, and monthly performance reports to management.

Drive process improvement initiatives to enhance operational efficiency and customer satisfaction.

Ensure compliance with company policies, HIPAA regulations, and other industry standards.

We are looking for someone who has:

Education: Graduate in any discipline.

Experience:

o Minimum 2 4 years of experience in a healthcare contact center/BPO environment.

o At least 1 year of experience in a Team Leader or supervisory role.

Strong understanding of healthcare processes, insurance claims, and provider services.

Exceptional leadership, coaching, and conflict-resolution skills.

Proficiency in using CRM tools, reporting systems, and MS Office applications.

Ability to analyze data, interpret trends, and make data-driven decisions.

Willingness to work fixed night shifts to support international clients.

Key Skills:

Leadership and team management

Customer service and problem-solving

Performance monitoring and reporting

Communication and interpersonal skills

Analytical and decision-making abilities

Time management and multitasking

About ResultsCX

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

More Jobs at Resultscx

Recruiter

Bengaluru

2 - 6 yrs

INR 3 - 6 Lacs

Sr. Salesforce Administrator

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Technical Support Representative

Bengaluru

Experience: Not specified

INR 1 - 4 Lacs

Trainer

Bengaluru

5.0 - 10.0 yrs

INR 2 - 6 Lacs

Quality Analyst

Bengaluru

5.0 - 10.0 yrs

INR 9 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Resultscx

Customer Experience Management

Houston

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Supervisor