Supervisor IT Employee Services

Roles and Responsibilities

• Investing time in knowing your team & providing regular feedback and coaching to help them develop and achieve their full potential

• Fostering a collaborative environment that is advancing innovation, optimization, and automation efforts to support strategic initiatives and growth.

• Collaborating with stakeholders to align Vision, strategies and initiatives

• Developing and maintaining strong customer relationships across business groups, handling and resolving customer escalations in a timely manner

• Motivating the organization while understanding, developing, applying, and coaching employees on Company//'s culture framework.

• Developing, implementing, reviewing, and monitoring group and individual performance to ensure the team is addressing consumer issues and meeting service level commitments. Delivering excellence in quality service/support.

• Progressing the culture within the team by planning initiatives and driving actions for process adherence to support operations and change management

• Maintaining measures that matter to IT Employee services and our business partners to improve business strategies and priorities proactively through strong partnerships

• Engaging in strategic planning and thought leadership to drive the growth and development of the team and its operations.

• Promoting and using best practices and sharing their knowledge and experiences with others in the IT organization.

Who You Are (Basic Qualifications)

• Experience supervising an IT group or organization

• Experience coaching and developing employees

• Strong economic, analytical, critical thinking, and organizational skills.

• Demonstrate strong interpersonal skills including mentoring, coaching, collaborating, and team building

• Should be a culture champion

• Experience establishing partnerships across teams and influencing management, peers, and employees in an inclusive style to leverage their abilities and knowledge.

• Ability to challenge the status quo and be able to drive transformation. Be willing to respectfully challenge processes or practices that are inefficient or can be improved

What Will Put You Ahead

• Bachelor//'s degree in an IT discipline

• Experience in relevant IT technologies

• Supervisory experience in Collaboration technology, Endpoint or Identity/Access Management