Job
Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Your role as an Executive Assistance CoE Assistant Manager / Operations Manager will involve managing the Executive Assistance Team in GDS India. You will be responsible for overseeing the operations of the team that caters to the administrative needs of the global EY office Senior Leadership Team. Additionally, you will support the Leaders/PPEDs with their business needs, ensuring operational and administrative issues are resolved proactively. Key Responsibilities: - Building and maintaining exceptional relationships with internal clients and stakeholders - Staying updated with the latest EY policies - Demonstrating strong organizational, analytical, communication, and task management skills to effectively prioritize work and manage multiple priorities - Serving as the GDS representative and ensuring Exceptional Client Service (ECS) is a norm - Managing people, stakeholders, change, and conflicts effectively - Identifying training and development needs of team members and providing necessary support - Contributing to process improvements, tools enhancement, and operational efficiency - Driving innovation within the team and exploring new opportunities for EY - Strengthening connections between the local team and the global EY GDS organization - Actively participating in strategic initiatives and projects - Handling operational matters efficiently Skills and Attributes Required: - Minimum 10 years of professional experience - Minimum 5 years of relevant work experience as a people manager and service delivery manager - Advanced English skills - Excellent communication, organizational, and people management skills - Ability to understand and comply with deadlines and priorities - Experience in building high-performing teams across generations, cultures, and locations - Proficiency in MS Teams, Visio, SharePoint, Tableau, Azure, and Power BI is advantageous Qualifications: - Prior experience in successful team management, coaching, and mentoring - Strong background as an Executive Assistant with expertise in diary and inbox management - Experience in leading strategic initiatives Preferred Qualifications: - Proven experience working in a global environment with diverse cultures - Demonstrated ability to lead and interact with leadership stakeholders and peers - Understanding of support services structures and challenges EY Global Delivery Services (GDS) is a dynamic and truly global delivery network spanning multiple locations, where you'll collaborate with diverse teams on exciting projects. The continuous learning opportunities, transformative leadership insights, and inclusive culture at EY will empower you to make a meaningful impact and grow in your career. EY's purpose is to build a better working world by creating long-term value for clients, people, and society, while fostering trust in the capital markets. Through data and technology-enabled solutions, EY teams worldwide offer assurance, growth strategies, transformation, and operational support to address complex global challenges.,
