Success Coach

Job Title:

Location:

Working Days:

About NxtWave:

CCBP 4.0 programs

IITs and IIIT Hyderabad

Orios Ventures, Better Capital

NSDC (Ministry of Skill Development & Entrepreneurship, Govt. of India)

NASSCOM

Startup India

450+ districts

Google, Amazon, Deloitte, and Oracle

Role Overview:

Success Coach

Key Responsibilities:

• Monitor learners’ progress and proactively engage through calls, chats, or emails to ensure consistent learning outcomes.
• Provide actionable feedback, learning tips, and motivational support to improve learner engagement and performance.
• Host and facilitate live sessions to build motivation, learning strategies, and community participation.
• Maintain accurate and organized learner interaction records.
• Create a supportive learning community that encourages collaboration and peer learning.
• Communicate progress reports and updates to parents/guardians periodically.
• Address queries across communication channels (phone, WhatsApp, chat, email) with empathy and promptness.
• Ensure learners are consistently active in learning modules and community events.
  

Qualifications & Skills:

• Proficiency in Telugu and English (both verbal and written) is mandatory.
• 1–3 years of experience in mentoring, coaching, or customer success/support roles, preferably in EdTech.
• Strong communication, empathy, and interpersonal skills.
• Ability to multitask, prioritize, and manage learner engagement efficiently.
• Customer-focused approach with adaptability to different learner personalities.
• Basic proficiency with digital tools, spreadsheets, and online communication platforms.
• A proactive, flexible, and outcome-driven mindset.
  

Basic Requirements:

• Must have a personal laptop and reliable internet connection.
• Preferably female candidates with strong communication skills.
• Immediate joiners preferred.
• Flexibility to work on weekends (weekday offs provided).