Subject Matter Expert (SME) - PhD (Computer Science)

Job Overview:

The Subject Matter Expert (SME) is responsible for supporting business development and operational efficiency through expert consultation and service delivery. The SME drives revenue growth, ensures customer satisfaction, and enhances internal coordination. Success in this role involves timely client handling, clear communication, and high-quality data management. This role is integral to the Research Support Department, ensuring strategic alignment with the organization's goals.

Responsibilities and Duties:

• Conduct pre-sale calls with clients to understand their requirements and propose suitable services.

• Address and resolve client concerns or doubts regarding services.

• Engage in cross-selling of services based on client requirements.

• Explain feedback and comments on writing assignments to clients.

• Internally coordinate with various departments to fulfill project requirements.

• Support team members and assist with publication-related tasks when needed.

• Ensure smooth coordination between Counsellors, CRMs, and clients.

Interested candidates can share their resume on:

Regards

Rocky Dahiya