Subject Matter Expert (SME)

Job Overview:

The Subject Matter Expert (SME) is responsible for supporting business development and operational efficiency through expert consultation and service delivery. The SME drives revenue growth, ensures customer satisfaction, and enhances internal coordination. Success in this role involves timely client handling, clear communication, and high-quality data management. This role is integral to the Research Support Department, ensuring strategic alignment with the organization's goals.

Responsibilities and Duties:

• Conduct pre-sale calls with clients to understand their requirements and propose suitable services.
• Clarify queries raised by Counsellors and CRMs regarding service offerings.
• Review and validate client documents to ensure accuracy and completeness.
• Address and resolve client concerns or doubts regarding services.
• Clearly explain all aspects of proposed work to clients.
• Assess the feasibility of proposed projects.
• Provide necessary tools or services for the successful implementation of projects.
• Encourage clients to opt for hypothetical data when real data is unavailable.
• Engage in cross-selling of services based on client requirements.
• Promote the organization’s complete range of services during client interactions.
• Maintain accurate, error-free data records of all client interactions and pre-sale activities.
• Coordinate with the PRM team to assess the technical viability of proposed work.
• Share vendor approvals and updates with Counsellors and CRMs.
• Explain feedback and comments on writing assignments to clients.
• Internally coordinate with various departments to fulfill project requirements.
• Support team members and assist with publication-related tasks when needed.
• Ensure smooth coordination between Counsellors, CRMs, and clients.
• Resolve operational difficulties faced by Counsellors and CRMs.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person

Application Deadline: 20/07/2025
Expected Start Date: 08/07/2025