Posted:16 hours ago|
Platform:
Work from Office
Full Time
About the Role: The SME will be responsible for supporting new joiners during OJT by providing real-time guidance, resolving escalations, and ensuring process understanding and KPI achievement. The incumbent will report to the Assistant Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Provide real-time floor support to Rookies during their OJT phase Assist Rookies in understanding systems, processes, and handling live customer scenarios Take ownership of supervisor-leve
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