Student Support Executive – Chat/Email/ORM

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About the Role

Student Support Executive

This is more than just a support role. It’s a chance to build meaningful connections, provide real-time impact, and grow within the ever-evolving world of online education.

What You’ll Be Doing

• Respond to student queries through chat, email, query platform and social media messages, in a professional, empathetic, and timely manner.
• Assist learners with platform navigation, admissions, fee-related concerns, documentation, exams, and other academic processes.
• Coordinate with internal teams to ensure resolutions are smooth and prompt.
• Maintain accurate records of student conversations and ensure timely follow-ups.
• Meet service benchmarks (like TAT, CSAT) and continuously strive to enhance student satisfaction.
• Share regular feedback with the team to improve overall support quality and processes.

What We’re Looking For

• Excellent written communication skills in English — clarity, empathy, and professionalism are key.
• Graduate in any stream
• Basic understanding of email/chat platforms or support tools (like Freshdesk, Zendesk, or similar).
• Good understanding of CRM systems such as Meritto, Leadsquared etc.
• Strong problem-solving attitude, patience, and a learner-first mindset.
• Ability to stay calm under pressure and handle multiple queries with attention to detail.
• Willingness to work flexible hours if required (including occasional weekends in lieu of compensatory leaves).

What You’ll Gain

• Real-time exposure to India’s dynamic and growing online education space.
• Opportunity to be part of a student-first, innovation-led team.
• Growth path in student services, operations, and ed-tech roles.
• Supportive work environment that values learning, ideas, and ownership.

Apply if You Are:

• Someone who believes great support can change a learner’s experience.
• Detail-oriented, responsive, and always ready to go the extra mile.
• Looking for a career that blends communication, service, and growth.

Please apply through the apply button above, or the form link below:

https://docs.google.com/forms/d/18ohNhUApzJoiDFcL8CKrVBCGut3mueC_vqhg9L45URU/edit