Student support & Admission officer

Hiring for our client

Aakash Educational Services Ltd. (“AESL”)

is one of India's most trusted names in test preparation, renowned for providing students with a competitive edge through both classroom and digital learning experiences. We offer preparation for major entrance exams like the National Eligibility cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/board examinations, as well as Scholarship exams and Olympiads. Our approach is centred on each student’s unique learning needs, with highly qualified and passionate instructors dedicated to helping students to realise their dreams. Employees at AESL work on the philosophy of ‘Student First’ and put in great efforts to offer in best-in-class educational services to our students & parents. AESL is committed to expanding its reach and impact across India. Our goal is to provide accessible, high-quality education to students nationwide, including areas where establishing physical classrooms is challenging. We are certified as a Great Place to Work, accolated consecutively last three times. AESL (Aakash) Advantage: As a leader in competitive exam preparation, Aakash offers a work environment where passionate individuals can make a meaningful difference. Here’s what makes Aakash an outstanding workplace: Nationwide Presence and Growth Opportunities: With over 300 branches across India, AESL offers employees ample opportunities to grow with a leading educational brand. Dynamic, Student-Centric Culture: Over 10,000+ employees work alongside expert faculty members who are devoted to mentoring and guiding students. Cutting-Edge Technology: Aakash’s 100% digitised classrooms and hybrid learning models blend traditional and digital learning methods, positioning employees at the forefront of edtech. Impactful Results: Aakash’s legacy is proven by results, with over 1,15,000 NEET and JEE qualifiers in a single year alone. Employees thrive in a collaborative environment and are part of a team that consistently empowers students to achieve top results, such as AIR 1 ranks in NEET and over 50 students in the top JEE ranks. The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering an overall delightful journey to the students.

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2. Ensure the collection of outstanding fees from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the students & Parents, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliance.

To be successful in the SSAO role, you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable working on software related to Sales & Services.

3. Fluency in the communication of English and the Regional language.

Must have Attitude:

1. Customer Orientation

2. Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence for working in a Team.

Qualification:

1. Must have a bachelor’s degree.

2. Preferred BTech / MBA /Master's in Psychology, Education, etc.

Experience:

1. Previous experience in counselling of educational services. (2 - 7 years)

2. Previous experience of Business in Business-to-Consumer (B2C) sales across industries.

Key Interactions:

External o Students, Parents & School’s Representatives.  Internal o Branch’s Academic & Non-Academic teams. o Regional Student Support Centre. o Regional Sales & Operations Team.

Salary:

₹300000 - ₹450000

Incentives:

5000

Age Range:

22 - 33

Skills:

Ed Tech Sales, Proficient English

You can also send your CV to ujjwalkant2563@gmail.com or connect us via WhatsApp +91 99345 02143