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YES Germany
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Student Success Executive in Thane, Mumbai

Student Success Executive in Thane, Mumbai

YES Germany

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:22 hours ago| Platform:

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Skills Required

enrollment onboarding communication coordination schedule network support escalation service triage resolve documentation crm reports

Work Mode

On-site

Job Type

Full Time

Job Description

Role SummaryOwn the post-enrollment journey for students heading to Germany. Be the single point of contact (SPOC) for students & parents, coordinate with Admissions, Visa, and SST partners, ensure on-time milestones, handle escalations, and deliver a wow experience from onboarding to post-arrival.

Key Responsibilities

Onboarding & Journey Planning
Conduct welcome calls to set expectations, timelines, and communication cadence.
Create and maintain a checklist and tracker for each student (deadlines, documents, appointments).
Coordination (Internal Teams & Partners)
Collaborate with multiple internal teams for smooth process execution.
Schedule and follow up on appointments as required.
Liaise with the “Buddy” network for student support.
Student Success Milestones (Germany-Specific)
Guide and coordinate on blocked accounts, health insurance, and travel checklists.
Provide post-arrival support to students.
Ensure timely status updates to students and parents, maintaining a professional tone.
Escalation & Service Recovery
Provide first response within SLA; triage and resolve issues promptly.
Proactively flag risks (missed deadlines, document gaps) and ensure timely resolution.
Documentation & Reporting
Maintain clean and accurate CRM records (notes, tasks, next actions, documents).
Generate weekly reports on milestone completion %, SLA/TAT adherence, escalations, and CSAT/NPS.

About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.

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Student Success Executive in Thane, Mumbai